Store Manager

SUMMARY

Handmade happiness starts with you! The Store Manager's responsibility is first and foremost to drive sales, but they also act as an inspirational leader and role model for their team. This individual coaches, develops and inspires the team so everyone is aligned with JOANN's overall mission and vision. The Store Manager empowers their team and creates a positive environment, for both customers and team members. Through their team, the Store Manager will achieve store financial goals and ensure every customer is finding their Happy Place at JOANN!

JOB DUTIE

SHEART

• SDevelops long-lasting customer relationships by identifying and anticipating customers’ needs
• .Connects with the greater community and acts as a brand ambassador for JOANN
• .Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors
• .Stays adept at knowing the product and staying curious on new merchandise and trends

.
HAN

• DSCommunicates new initiatives, leadership messages, and promotion
• s.Ensures impeccable execution of operational policies and procedure
• s.Coaches and inspires the team to drive sales by exceeding customer expectation
• s.Builds strategic plans and provides the necessary tools for the team to achieve KPI
• s.Required to enter and exit truck beds to remove freigh
• t.Unloads freight from the truck and sorts it according to company procedure
• s.Leads Buy Online Pick Up in Store (BOPIS), ensuring order completion and company standards maintaine
• d.Communicates Planogram (POG) set within the store and ensures accuracy according to company standard

s.
MI

• NDSContinually stays informed on industry trends and seeks out ways to stay relevant in the marketpla
• ce.Able to cope with change and shift direction as need
• ed.Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goa
• ls.Utilizes the FAST model to consistently deliver sales plan and company objecti

ve.
INS

• PIREMentors and inspires the team to enhance the overall store’s performa
• nce.Creates a model for continuous learning while promoting teamwork and appreciation throughout the t
• eam.Develops in-store talent by creating succession plans and effectively managing performa
• nce.Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provi
• ded.Demonstrate a “customer first” service fo
• cus.Possess strong interpersonal skills/proficient written and verbal communication abilit
• ies.In-depth knowledge of retail financials and the ability to manage a P&L line-by-l
• ine.Naturally curious and inquisitive nature with a desire to learn and g
• row.Self-starter who promotes action and maintains sense of urgency to achieve resu

lts.
Applicable laws may place restrictions on a Store Manager's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can per

form.
PHYSICAL D

• EMANDSStand during an entire shift (other than normal break
• time).Continuously walk around all areas of the store throughout
• shift.Read written instructions, reports, and other information on paper and computer sc
• reens.Orally communicate with customers and other team members on consistent basis throughout their
• shiftInput data on computer keyboard and handheld
• units.Use 2-way radios (hear incoming messages and provide verbal resp
• onse).Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales
• floor.Lift, place, and arrange items on shelves and
• racks.Bend down and reach above
• head.Climb and descend l
• adder.Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb-49lb on an occasional basis, and 50lb-97lb group lifts on an infrequent

basis)
SUPERVISORY RESPONSB

ILITIESFull supervision of a multi-unit store including all store personnel and duties including hiring and tr

aining.
EXPECTED AVAI

LABILITYAvailable to work a flexible schedule, including days, evenings, weekends and h

olidays.
EDUCATION & E

XPERIENCEEducation Minimum: High School Diploma or e

quivalentEducation Preferred: Bachelor's degree in relat

ed field.Experience Minimum: 3-5 years of retail leadership ex

perience.
KNOWLEDGE, SKILLS &

• ABILITIESAbility to multi-task different areas of resp
• onsibilityAbility to manage a store budget and lab
• or levels.Ability to maintain confidential information i
• n a store.Ability to recruit and train n
• ew talent.Adaptable and "change-managemen
• t" focusedCoaching and mentor
• ing skillsExcellent problem-solv
• ing skillsExcellent organization and communicat
• ion skillsSuperior customer service skills and "customer-firs
• t" mindsetProficiency with inventory management software and PO
• S softwareProficiency with Microsoft Office Suite (Word, Excel, PowerPo