What are the responsibilities and job description for the Resort and Hotel Customer Service Representative position at Joanna Rubin?

About the Job :

We are looking for a dedicated and customer-oriented Resort and Hotel Customer Service Representative to provide top-tier support to travelers. In this remote role, you will assist clients with reservations, inquiries, and issues related to their resort and hotel stays. Your goal is to ensure seamless experiences by delivering exceptional service, resolving concerns efficiently, and offering expert guidance on accommodations, amenities, and special services.

Key Responsibilities :

Guest Assistance : Provide prompt and professional customer support for inquiries regarding reservations, hotel policies, amenities, and travel arrangements.
Reservations and Modifications : Assist clients with booking, modifying, or canceling hotel and resort reservations while ensuring accuracy and customer satisfaction.
Upselling and Cross-Selling : Recommend room upgrades, vacation packages, or resort services such as dining experiences, spa treatments, or exclusive activities.
Payment Processing : Handle secure payment transactions, provide billing details, and resolve any payment-related concerns.
Pre-Arrival and Post-Stay Support : Follow up with clients before and after their stay to ensure satisfaction and gather feedback for service improvement.
Administrative Duties : Maintain accurate records of client interactions, bookings, payments.
Stay Updated on Travel Trends : Keep up with hotel and resort industry trends, policies, and promotions to offer clients the best recommendations.

Skills and Qualifications :

Exceptional Customer Service Skills : Ability to communicate effectively, listen actively, and provide friendly and professional support.

Problem-Solving Abilities : Quick thinking and the ability to resolve guest concerns efficiently while maintaining a positive attitude.

Attention to Detail : Accuracy in handling bookings, guest preferences, and special requests.

Strong Communication : Clear verbal and written communication skills for handling client inquiries via phone, email, or chat.

Sales and Upselling Experience : Ability to recommend additional services and upgrades to enhance clint experiences.

Time Management : Ability to manage multiple inquiries and tasks efficiently in a fast-paced environment.

Ability to Work Independently : Self-motivated with strong organizational skills to manage remote customer interactions effectively.

Benefits :

Flexible Remote Work : Enjoy the convenience of working from home with the ability to set your own schedule.

Competitive Compensation : Earn a competitive commissions with no cup on earnings.

Travel Discounts and Perks : Access exclusive discounts on hotels, resorts, and vacation packages.

Career Growth Opportunities : Gain industry experience with training and potential advancement within hospitality and customer service fields.

Supportive Work Environment : Join a team of professionals who provide ongoing mentorship and training to enhance your skills.

Work-Life Balance : Enjoy a job that allows you to assist travelers while maintaining a flexible and rewarding career.

Why Join Us?

If you have a passion for hospitality, enjoy helping travelers, and excel at customer service, this role offers a fulfilling opportunity to connect with clients and enhance their experiences. As a Resort and Hotel Customer Service Representative , you will be a key player in creating memorable stays for travelers while enjoying a flexible and rewarding career.

Apply Today!

Join us and take the next step in your hospitality career by providing exceptional service to guests worldwide!

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Resort and Hotel Customer Service Representative

What are the responsibilities and job description for the Resort and Hotel Customer Service Representative position at Joanna Rubin?

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