What are the responsibilities and job description for the Tier 1 Support Specialist position at Job Details?
Tier 1 Support Specialist
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.
Roles and Responsibilities
- Provide hardware and software support for Windows and some Mac desktops and laptops
- Troubleshoot user accounts, software and hardware problems
- Appropriately escalate problems to designated support levels using defined processes
- Respond to all requests for assistance
- Log and report each service request
- Close out tickets
- Other duties as assigned
- Six months of technical support experience
- No experience needed with a vocational technical school certificate (HDI)
- Experience with Microsoft Windows
- Experience using Microsoft Office suite
- Strong written and oral communication skills are required
Pay range varies depending on years of experience: $18-20/hr
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health and Dental Insurance Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance
Salary : $18 - $20
