What are the responsibilities and job description for the Customer Experience Coordinator position at Job Portal?
About You
You thrive on creating seamless, enjoyable experiences for customers from their first contact to final transaction
You are naturally empathetic and can manage client emotions with understanding and care
Your exceptional attention to detail ensures no customer request or concern falls through the cracks
You take pride in being the reliable first point of contact that clients can depend on
You're equally comfortable communicating over the phone and managing digital systems with confidence
Your organizational talents help maintain structure in a fast-paced environment
You show initiative in creating and implementing processes that enhance the customer journey
You remain composed when handling multiple requests, demonstrating true grit when deadlines approach
Your reliable follow-through ensures customer information is accurately maintained and accessible
You believe in transparent communication as a team player working alongside sales and operations
What We Offer
Competitive hourly wage range of $24-28 per hour based on experience
Monday-Friday 8am-4pm schedule
Health, dental, and vision insurance
IRA retirement plan with company match
Growth opportunities within the company
Supportive team environment
Fun quarterly and annual events, such as picnics, bowling, kayaking and escape rooms
Clear advancement paths for career development
About Us
For nearly 40 years, Great Outdoors has been a leading provider of high-quality residential and commercial landscaping services in Southeast Michigan. Specializing in full-service lawn care and creative outdoor living solutions, we pride ourselves on exceptional customer service and delivering comprehensive outdoor solutions while proudly being guided by our core values that shape everything we do :
Team Player : We collaborate and support each other to achieve exceptional results
Attention to Detail : We take pride in the quality of our work and leave nothing to chance
Growth Oriented : We constantly seek opportunities to learn and improve
Reliable : We deliver on our promises and maintain consistent excellence
Grit : We persevere through challenges and maintain our commitment to success
Please see our website to learn more about us :
About the Role
Your communication skills will create positive first impressions with every client interaction
We'll depend on you to maintain accurate customer records and schedules with strong organizational abilities
Your attention to detail will ensure contracts and renewals are processed correctly and on time
We'll lean on you to identify opportunities that enhance the customer experience with your proactive mindset
Your problem-solving abilities will turn service issues into opportunities for deeper client trust
We'll rely on you to support multiple teams including sales, operations, and administration
Your tech-savviness helps maintain efficient data systems that keep our business running smoothly
We'll count on you to ensure office supplies are always available when needed
Your scheduling expertise helps coordinate important meetings and customer appointments efficiently
Qualifications & Previous Experience
We're flexible on years of previous experience for this role. We highly favor talent, attitude, and interest. If you see this list and feel you don't match all items, please apply anyway—there's a good chance you're a better fit than you think!
High school diploma
Strong written and verbal communication skills
Proficiency with Microsoft Office and Google Suite
Data entry experience and technical aptitude
Professional phone etiquette and customer service orientation
2 years of office assistant experience preferred
Experience with QuickBooks and LMN a plus
Valid driver's license required
If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.
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