What are the responsibilities and job description for the Call Center Supervisor position at jobbot?
A bit about us :
A growing non-profit with a fantastic mission to support local communities.
Why join us?
A great opportunity, and chance to give back.
Job Details
Job Details :
We are currently seeking a dynamic and experienced Consulting Remote Call Center Supervisor to join our team. This exciting role involves leading a team of dedicated call center agents, ensuring exceptional customer service, and creating an environment that fosters growth and satisfaction. You will be responsible for implementing strategies to improve productivity and performance, while maintaining a high level of customer service. This position offers ample opportunities for growth and development, and is perfect for someone with a passion for leadership and customer service.
Responsibilities :
- Oversee a team of call center agents, providing guidance, support, and constructive feedback to ensure optimal performance.
- Implement strategies to improve productivity, efficiency, and customer satisfaction.
- Handle escalated calls, complaints, or disputes from customers, providing solutions that meet the needs of both the customer and the company.
- Monitor and analyze call center agents' performance, identifying areas for improvement and implementing necessary changes.
- Conduct regular meetings with the team to discuss performance, provide updates, and address any concerns or issues.
- Provide training and coaching to new and existing call center agents, fostering an environment of continuous learning and improvement.
- Work closely with other departments to ensure a consistent and high-quality customer service experience.
- Ensure compliance with all company policies and procedures, as well as regulatory requirements.
Qualifications :
Salary : $25 - $30
