What are the responsibilities and job description for the Customer Care Supervisor position at jobbot?
A bit about us :
Our client is a dynamic and fast-growing organization committed to attracting and retaining top talent. Their team is passionate about building a culture of excellence, inclusion, and innovation. They are looking for an enthusiastic Corporate Recruiter to join their HR team and support their mission of hiring the best talent in the market.
Why join us?
- Competitive entry-level compensation and benefits package.
- Comprehensive training and ongoing professional development opportunities.
- A supportive and collaborative work environment.
- Opportunities for growth within the HR and recruitment functions.
- Paid time off, wellness programs, and other employee perks.
Job Details
Job Details :
We are seeking a dynamic, results-oriented Customer Care Supervisor to join our team. This is a permanent, full-time position that offers an exciting opportunity to work with a diverse group of professionals in a fast-paced, collaborative environment. The ideal candidate will be a seasoned professional with a strong background in customer service, process improvement, and employee management. This role will require a high level of initiative, excellent problem-solving skills, and a strong commitment to delivering exceptional customer service.
Responsibilities :
As a Customer Care Supervisor, you will be tasked with the following responsibilities :
1. Oversee and manage the daily operations of the customer care team, ensuring that all customer inquiries and complaints are handled promptly and professionally.
2. Implement process efficiencies to improve customer service delivery, reduce costs, and increase productivity.
3. Monitor employee attendance and workflow to ensure that all team members are performing their duties effectively and meeting their performance targets.
4. Provide coaching and guidance to team members to help them improve their performance and develop their skills.
5. Handle escalated customer complaints and issues, working to resolve them quickly and to the customer's satisfaction.
6. Collaborate with other departments to improve customer service delivery and resolve cross-functional issues.
7. Develop and implement customer service policies and procedures to ensure a consistent, high-quality customer experience.
8. Prepare and present regular reports on team performance, customer satisfaction, and process improvements.
9. Participate in the recruitment and training of new team members, ensuring that they are well-prepared to deliver exceptional customer service.
Qualifications :
To be considered for the Customer Care Supervisor position, candidates must meet the following qualifications :
1. A minimum of 2 years of experience in a customer service supervisory role, preferably in the Accounting & Finance industry.
2. Proven experience in implementing process efficiencies and monitoring employee attendance and workflow.
3. Excellent problem-solving skills, with a demonstrated ability to resolve customer complaints and issues effectively.
4. Strong leadership skills, with a proven ability to coach and motivate a team.
5. Excellent communication skills, both written and verbal.
6. Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
7. A strong customer focus, with a commitment to delivering exceptional customer service.
8. A bachelor's degree in Business Administration, Finance, Accounting, or a related field is preferred.
9. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
If you are a dedicated professional with a passion for customer service and a commitment to continuous improvement, we would love to hear from you. Apply today and take the next step in your career with our dynamic team.
Salary : $50,000 - $65,000
