What are the responsibilities and job description for the Director, Customer Success (Player/Coach) position at jobbot?
A bit about us :
We are in search of a dynamic and results-oriented individual to join our team as a Director, Customer Success (Player / Coach). This unique leadership role requires an individual who is not only adept at leading a team but also comfortable rolling up their sleeves to contribute in a hands-on capacity. In this role, you will be the driving force behind our customer success initiatives, ensuring that our clients feel heard, valued, and satisfied at every stage of their journey with us. This position is ideal for someone with a strong background in selling to Marketing leaders within the healthcare industry, who thrives in a fast-paced, innovative environment.
Why join us?
- Competitive Base Salary
- Excellent health, dental and vision coverage
- Equity in high-growth start-up (not in lieu of a salary)
- Flexible Hours
- Very generous PTO
- 401k plan with 4% match
- Small team, autonomy
- Many more great perks!
Job Details
Responsibilities :
As a Director, Customer Success (Player / Coach), your duties will include but are not limited to :
1. Championing customer advocacy, ensuring that our clients' needs are at the forefront of all decision-making processes.
2. Developing and implementing comprehensive customer success strategies that boost satisfaction, loyalty, and retention.
3. Acting as the primary escalation point for any customer-related issues, leveraging your expertise in conflict resolution and negotiation to find satisfactory solutions.
4. Using your emotional intelligence and empathy to foster strong relationships with our clients, understanding their unique needs and challenges.
5. Leading, training, and mentoring a team of customer success professionals, instilling in them a deep understanding of our customers and our business.
6. Collaborating with cross-functional teams to align on customer success objectives and ensure a seamless customer experience.
7. Continuously analyzing customer feedback and data to identify areas for improvement and implementing necessary changes.
Qualifications :
To be considered for the Director, Customer Success (Player / Coach) position, you must have :
1. A minimum of 5 years of experience in a customer success leadership role, preferably in the Tech Services industry.
2. Proven experience in customer advocacy, demonstrating a deep understanding of customer needs and expectations.
3. Exceptional conflict resolution and negotiation skills, with a track record of resolving complex customer issues.
4. Strong emotional intelligence and empathy, with the ability to connect with customers on a personal level and understand their unique perspectives.
5. Experience developing and implementing successful customer success strategies that have resulted in increased customer satisfaction and loyalty.
6. Excellent leadership skills, with experience leading and mentoring a team.
7. Strong analytical skills, with the ability to interpret customer data and feedback to drive improvement.
8. Excellent communication skills, both written and verbal.
If you are passionate about customer success and looking for an opportunity to make a significant impact in a growing company, we would love to hear from you.
Salary : $90,000 - $125,000
