What are the responsibilities and job description for the Field Service Technician position at jobbot?
A bit about us :
Founded over 50 years ago, the company specializes in crafting automation systems and engineering solutions.
With a rich history of innovation and expertise, the company has curated an extensive range of products for material handling, drying, conveying, feeding, blending, size reduction, and heat exchangers.
Why join us?
Starting from day one within our team, we empower our employees to actively participate in driving results and fostering growth. Emphasizing teamwork, specialized training programs, hands-on learning, and support from colleagues, we aim to inspire them to enhance their skills, embrace accountability, and collectively achieve common objectives.
Benefits with $0 Deductible
401k Match
Eligible for OT
Job Details
The Field Service Technician role involves extensive travel to various locations across multiple states. Responsibilities include providing technical support to customers on-site as the primary focus and via telephone / computer as a secondary method. Tasks encompass installation, demonstrations, qualification, troubleshooting, repair, and modification of equipment, leveraging expertise across multiple product lines. While primarily based at customer sites, occasional office-based duties involve phone support and administrative tasks like managing support cases, creating service reports, and documenting expenses.
Roles / Responsibilities :
Execute startup, repair, and preventive maintenance services at customer sites
Utilize troubleshooting techniques to identify and resolve issues during repairs, startups, and assessments
Coordinate travel to and from job sites, occasionally including international locations
Maintain thorough documentation of all actions and expenses, including service reports, expense reports, and product alterations
Offer technical telephone support for customers, Sales, and fellow Field Service Technicians; Conduct research to find solutions to problems
Conduct training sessions for customers on equipment operation and maintenance at plant-floor level
Uphold service ethics related to safety, demeanor, appearance, communication, and quality of work
Qualifications :
Preferred Associate degree in Mechanical or Electrical Engineering Technology (or related field) or a minimum of five (5) years of experience with industrial equipment
Strong verbal and written communication skills
Ability to analyze and interpret mechanical and electrical drawings, as well as software code
Familiarity with microprocessor controls and programs
Excellent interpersonal skills and a commitment to delivering high-quality customer service
Proficient in organization, prioritization, and multitasking
Capable of assessing situations and responding in the customer's best interest
Proficiency in Microsoft Word, Excel, PowerPoint, SAP, CRM, and AutoCAD
Salary : $75,000 - $85,000
