What are the responsibilities and job description for the Help Desk Analyst position at jobbot?
A bit about us :
We are a top CPA firm with an impeccable reputation for exceptional achievement and consistently recognized as a leader in the industry! Our firm maintains a high level of technical expertise with the luxurious perks and schedule flexibility of a private company! If you feel overworked or undervalued, come to a place that encourages your goals, and celebrates all of your successes! We are positive people who like to work hard and have fun!
Why join us?
Do you want to work on meaningful projects with no micromanagement?
- Life Balance!
- 401K w / matching!
- Competitive Compensation!
- Premium Benefits!
- Accelerated Partner Track!
- Schedule Flexibility!
- Continuing Education!
- Fun Company Social Events!
- Laid Back Dress Code!
Job Details
We are seeking a dynamic, tech-savvy professional for a Help Desk Analyst role to join our rapidly growing IT support team. This position offers an excellent opportunity to work in a fast-paced, high-performing environment. The selected candidate will be responsible for providing first-level technical support to our team, ensuring smooth operation of our IT systems, and contributing to our overall business success. This role requires a minimum of 2 years of experience in a similar position.
Responsibilities
As a Tier 1 Help Desk professional, you will :
1. Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
2. Resolve and / or escalate user queries in a timely and professional manner.
3. Troubleshoot and solve issues related to Windows 10, Active Directory, and other IT systems.
4. Maintain a comprehensive log of all queries in the ticketing system, ensuring all issues are resolved or escalated as needed.
5. Collaborate with the IT team to ensure smooth operation of all software and hardware.
6. Assist in the creation and maintenance of system documentation, user manuals, and training materials.
7. Provide training and assistance to users for standard software applications and hardware.
8. Participate in special projects as required, including system upgrades and new system implementations.
Qualifications
To be considered for the Tier 1 Help Desk role, candidates must possess the following :
1. A minimum of 2 years of experience in a Tier 1 Help Desk role or similar position.
2. Proven experience with ticketing systems, Active Directory, and Windows 10.
3. Strong understanding of accounting and finance industry, with an ability to apply this knowledge in a practical setting.
4. Excellent problem-solving skills with a focus on providing top-notch customer service.
5. Ability to communicate technical information to non-technical users in an understandable and concise manner.
6. Strong organizational skills, with an ability to prioritize tasks and manage time effectively.
7. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
8. Relevant certifications such as CompTIA A , Network , or similar are a plus.
This is a fantastic opportunity to join a leading organization in the Accounting and Finance industry. If you have the necessary skills and experience, we look forward to receiving your application.
Salary : $60,000 - $70,000
