What are the responsibilities and job description for the Patient Services Representative position at jobbot?
A bit about us :
Our team is dedicated to enhancing the patient experience by assisting with registrations, scheduling, and guiding patients and visitors to provide seamless support.
This role is integral in helping patients through every step of their journey, from registration to referrals and appointment scheduling, ensuring accurate and complete records for optimal care delivery.
Why join us?
- Health Coverage : Comprehensive medical, dental, and vision plans
- Retirement : 401(k) with employer match
- Paid Time Off : Generous vacation, sick days, and holidays
- Educational Support : Tuition reimbursement and development programs
Job Details
Duties :
- Patient Interaction & Support : Engage patients warmly, guiding them through the registration and scheduling process. Ensure a positive experience by assisting with directions, managing visitor flow, and responding to questions about patient rights, HIPAA, and financial assistance.
- Accurate Documentation : Collect and enter patient demographics, insurance, and medical details accurately, ensuring correct records.
Complete all required forms, such as consent forms, privacy notices, and financial documentation.
- Scheduling & Referrals : Schedule appointments, coordinate procedures, and handle pre-authorizations and referrals. Provide appointment reminders and reschedule as needed, facilitating any necessary specialist referrals.
- Telephone & Administrative Support : Answer and direct calls, delivering exemplary service to patients and colleagues.
Manage correspondence, distribute mail, and support the department’s administrative tasks efficiently.
Key Requirements :
- Education : High School Diploma or equivalent
- Experience : 1 year in customer-facing roles, preferably in healthcare
- Skills : Strong interpersonal abilities, customer service skills, attention to detail, and adaptability in fast-paced environments
16 hours ago
