Retention Coordinator - Medicaid Experience

A bit about us :

We are a new, dynamic, private equity backed healthcare organization dedicated to providing high-quality care to our community.

In the role of Retention Coordinator, you will provide proactive member services to new and continuing patients / families on HIPP (Medicaid Extension Program).

Your main duties will include verifications, patient outreach, problem solving for members, and renewals.

Health Plan / Insurance / Medicaid experience is thus helpful but not a requirement.

This is a fully remote, permanent, full-time position.

CONTACT ME : 347-424-4699

Why join us?

• National Healthcare Finance Org
• Fully Remote!
• Great benefits
• 401K with match
• Collaborative culture with friendly team
• Unlimited Growth Opportunities
• Family environment where everyone will know your name

Job Details

Retention Coordinator- Remote

The Retention Coordinator Manager will oversee the Retention Department including Retention Coordinator Staff and provide member services to patients / families on HIPP. This Player / Coach role requires teamwork, collaboration and managerial experience while adhering to the our mission, vision and values. This role will report to the Associate Director of State Operations as well as have line of sight to Regional Vice Presidents.

The role of the Retention Coordinator can be broken down into four main responsibilities, listed as follows :

Verifications : Verify commercial and Medicaid insurance in the Maintenance bucket as needed (for several hospitals potentially)

Patient outreach (paystubs, follow-up) : Communicate with families on HIPP Medicaid program via email, text, and phone

call and build relationships to gather info better

Renewals : Work closely with families and the team to gathering docs necessary to complete renewal application

Problem solving (deductions don’t match, employer outreach, COB, random questions from families)

Skills and abilities needed for this position :

Salary : $55,000