Client Operations Associate

Responsibilities:

• Lead workflow management of onboarding and transition activities for new, active and terminating clients and funds including updating various systems with activities related to a launch or transition and where appropriate making operational recommendations
• Organize and lead regular and ad hoc meetings with internal and external parties to support new and existing account onboarding and transition mandates and projects including following up with minutes and action items post-meetings
• Act as central point of contact for institutional clients related to all of their operational requests
• Establish strong working relationships with internal teams; Trading, Legal, Compliance, Investment teams, Trust Company, and Operations to help drive client servicing as well as onboarding and offboarding clients
• Act as the primary conduit between Relationship Managers (RMs) and Investment Services (IS) teams; working to provide strategic solutions and facilitating client's operational issues to resolution
• Field and respond to client requests, in a timely and accurate manner, liaising with appropriate areas of the business as necessary
• Provide strong leadership, monitoring, and oversight, of the operational processes impacting client accounts and improving on internal processes where needed
• Contribute to the firm's Client Order Management process and execute with new client mandates
• Provide regular briefings to the Head of COM on significant issues; escalate any likelihood of failure to complete processes by deadlines
• Work collaboratively with the team to ensure robust and timely metrics are produced
• Keep up to date with market and regulatory changes

Work Experience / Knowledge:

• 8 years of direct Investment Operations experience in the asset management industry
• 5 years of Account OnBoarding and/or Transition experience in the asset management industry
• Understanding of account onboarding requirements in the asset management industry
• Account Transitions specifically account openings, closures, and transfers-in-kind
• Leading and influencing without authority
• Proprietary and Institutional client servicing
• Strong understanding of investment operations, retail and institutional distribution channels, regulatory issues and systems
• Ability to conduct complex analysis and present data in a meaningful way
• Ability and demonstrated track record of reviewing processes and making enhancements
• Ability to work through complex project requirements with internal and external partners
• Ability to challenge effectively and promote change
• Experience dealing with cross-divisional issues and prioritization
• Strong working knowledge of robust operating procedures and controls
• Broad asset management product knowledge and understanding
• Existing *** product knowledge would be beneficial

Skills / Other Personal Attributes Required:

• Excellent verbal and written communication skills; transparent with open communication
• Knowledge of Microsoft suite of products, but specifically advanced Excel
• Uses a logical framework to gather all relevant facts to make decisions and drive actions
• Demonstrate solid independent judgment when solving business issues
• Strong attention to detail with ability to identify problems, seek solutions, and deliver
• Proven time management and prioritization skills
• Strong interpersonal skills to build robust relationships and interact effectively with colleagues at all levels of the organization
• Ability to make decisions and resolve issues
• Shows drive and initiative
• Actively seeks feedback to continuously improve self and the team