What are the responsibilities and job description for the Customer Service/Logistics Coordinator position at Jobility?
Requirements:
- Onsite position 5 days/week
- Day shift hours: can be flexible on start time
- Skillset required: Data Entry, MS Office, Excellent Communication Skills, Phone skills, lifting 50 lbs. Customer Service, Warehouse, Logistics
Description:
- Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer's requirements and our contractual obligations.
- Provide Quotation of outsource prices to customers via Sales system.
- Manage daily prioritization of Customer's orders and communicate status.
- Answer daily queries of customers and manage escalations.
- Process Customer's new requests and ensure work is managed in a timely manner by:
- Triggering release of Service Orders to our suppliers for Outsource work
- Partner with logistics to physically verify the units are progressing per the process
- Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
- Verify physical receipt or validate other physical processing steps for outsourced work
- Update internal system notes for individual jobs with accuracy and clarity.
- To follow quality procedures to log certificates onto the internal system for auditing purpose.
- Outsource Service Support and Procurement Coordinator will work on-site at our Nashua, New Hampshire US facility within client's Global Services Organization five days per week (M-F).
- Support Outsource on-site duties on a day-to-day basis with prompt support including:
- Quality processing for calibrated assets
- Physical Inspection of Assets post calibration
- Review measurement reports and compare to appropriate online tools
- Assure data is accurate and engage technicians as needed
- Sticker units with calibration sticker and calibration void stickers as appropriate
- Pair unit with correct certificate and data
- Use customer guide when appropriate for processing assets
- Daily updates in shared Excel spread sheet for priority customer
- General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
- Utilize tools to activate request Work Orders for 3rd party (Multi-vendor) supplier
- Trigger Request for Quotes
- Generate Service Request Form (SRF)
- Coordinate SRF and Quote, verify all data and submit to supplier
- Email Supplier for updates
- Inform teams as needed with updates
- Record all information in appropriate tools
- Generate internal procurement requests for multiple support teams
- Submit internal purchase requests for multiple teams as needed
- Follow all guidelines for purchases as per policy
- Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
Job Types: Full-time, Contract
Pay: $24.00 - $25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Logistics: 2 years (Required)
- Warehouse: 2 years (Required)
- Customer service: 2 years (Required)
- Data entry: 2 years (Required)
- MS Office: 2 years (Required)
- Phone: 2 years (Required)
- Handling customer concerns: 2 years (Required)
Ability to Commute:
- Nashua, NH 03063 (Required)
Work Location: In person
Salary : $24 - $25
