What are the responsibilities and job description for the Analista de Proyectos position at Jobleads-US?
Join Altery, a FinTech leader in digital assets and traditional payments. We're revolutionising the way people interact with crypto and global payment systems.
About the Role
We're seeking an experienced Customer Success Manager to oversee key accounts, ensuring seamless onboarding, deepening partnerships, and driving expansion opportunities.
Key Responsibilities
- Become a trusted advisor to executive-level stakeholders, aligning our solutions with their growth strategies.
- Maximise account growth by identifying and executing upselling, cross-selling, and service expansion opportunities.
- Ensure seamless onboarding by guiding clients through the KYB/KYC process, maintaining compliance while delivering exceptional experiences.
- Drive commercial impact by monitoring customer health, delivering data-driven insights, and proactively mitigating churn risk.
- Lead business reviews by developing account plans, tracking performance against KPIs, and creating tailored presentations for senior stakeholders.
Requirements
To succeed in this role, you'll need:
- 5 years of experience in Customer Success, Key Account Management, or a similar role within payments or financial services.
- A strong track record of driving revenue growth and managing complex customer portfolios.
- Exceptional communication skills, with the ability to engage and influence C-suite executives.
- Fluency in English (additional languages a plus).
- Previous experience in a regulated payment services company is an advantage.
What We Offer
You'll enjoy a flexible hybrid/remote work environment, competitive salary, and performance-based bonuses.
