Assistant Store Manager

Job Description:

The Assistant Store Manager plays a pivotal role in promoting a customer and product-focused sales culture, aligning with our company's values and guiding principles. Key responsibilities include managing sales operations, asset protection, and human resources functions to ensure an exceptional customer experience and maximum profitability.

Performance Culture:

• Analyzes sales reports and KPIs to determine business needs, executing in-store business and sales strategies in partnership with the Store Manager.
• Establishes and communicates clear expectations, holding the store team accountable for achieving brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, payroll accuracy documents, and merchandise flow processes.
• Effectively manages financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures accurate register transactions.
• E nsures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Maintains visual presentation, organization, and facility maintenance representative of the Brand.

Building High Performing Teams:

• Motivates and inspires store teams, developing a shared vision while modeling core values.
• Communicates with store teams and the Store Manager to effectively lead positive change.
• Seeks personal developmental opportunities and solicits feedback to build leadership skills.

Sales Expectations:

• Models sales expectations by utilizing various techniques and communicating product knowledge to customers.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, exchanges, security practices, and other applicable operations.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assesses and coaches store team on performance.
• In partnership with the SM, resolves human resources issues in a timely and effective manner.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.

This position may be found in multiple brands, with some duties varying from brand to brand. Requirements include 2 years of retail management experience, excellent customer service skills, strong leadership qualities, training, and team-building skills, knowledge of administrative aspects of store operations, ability to communicate with customers and staff, and flexibility to work a varied schedule.