What are the responsibilities and job description for the Chief Customer Experience Officer position at Jobleads-US?
About Us
We are Jobleads-US, a leading provider of innovative solutions for nonprofits and social good organizations. Our mission is to empower these organizations to maximize their impact through cutting-edge technology and expert support.
Vice President of Global Operations
We are seeking an experienced professional to lead our global support operations. As the Vice President of Global Operations, you will be responsible for overseeing the development and implementation of our support strategy, ensuring exceptional customer experience and operational efficiency across all customer segments.
Key Responsibilities
- Develop and implement a best-in-class global support strategy that aligns with our company's vision and objectives.
- Lead a multi-tiered support structure across multiple software products, ensuring consistent support quality across all customer segments.
- Drive seamless integrations between support technology and critical business applications to ensure a unified customer experience.
Requirements
- 15 years of experience in customer support leadership roles, with at least 5 years leading a global support organization in a multi-product SaaS company.
- Proven track record of building and operating large-scale, multi-tiered support organizations.
- Deep experience managing offshore support teams, particularly in the Philippines.
Our Benefits Package
We offer a comprehensive benefits package, including:
- Up to 15 paid company holidays, including some commemorating social justice events and self-care.
- Health, vision, dental, and life insurance, as well as access to health and wellness programs.
- Opportunities to learn, develop, network, and connect.
