Customer Service and Sales Leader

We are always looking for great people to join our team and contribute to our success.

Sales Lead

As a Sales Lead at Journeys, you will have the opportunity to develop your skills and advance your career in a fast-paced retail environment.

• Rapid promotion opportunities for top performers.
• You get to work in a fun environment with the coolest people around.
• Excellent benefits and employee discount.
• Compensation includes base pay, sales commission, and bonus potential.

Job Description:

The Sales Lead role is responsible for assisting store management with basic store operations, developing associates, and achieving store and personal sales goals and standards of performance.

Key Responsibilities:

• Meet and exceed store and personal sales goals and standards of performance.
• Assist in training and developing a successful sales team.
• Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices.
• Perform all opening and closing duties according to company policy.
• Supervise and manage all aspects of daily store operations in store management's absence.
• Supervise and manage all aspects of Loss Prevention practices in store management's absence.
• Effectively communicate all store needs to store management.
• Complete all assigned tasks and responsibilities promptly.
• Complete all required training.
• Provide a fun, full service experience to all customers.
• Resolve customer issues effectively.
• Understand the Journeys culture and demonstrate it to the team.
• Ability to multi-task in a fast-paced environment.
• Excellent interpersonal and customer service skills.
• Desire to succeed in fast-paced retail environment.
• Willingness to learn.
• Completion of all training programs leading up to Sales Lead position or equivalent training.
• Ability to work night and weekend shifts.
• Ability to climb, reach, bend, and lift up to 50 pounds.
• Stand for long periods of time.
• Must be at least 18 years of age.