What are the responsibilities and job description for the Customer Service Manager position at Jobleads-US?
At Jobleads-US, we're committed to delivering exceptional customer experiences and fostering meaningful relationships with our clients.
About Us
We're a leading financial institution dedicated to helping our customers achieve their financial goals. Our team of professionals is passionate about providing personalized service and support to ensure our clients feel valued and understood.
Job Description
The ideal candidate for this role will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike. A minimum of four to five years of job-related experience in retail banking is required, along with a proven track record of success in building and maintaining client relationships.
Key Responsibilities
- Buid and maintain strong relationships with clients through proactive outreach and follow-up
- Assess and attend to clients' banking needs, obtaining and processing customer and account information
- Demonstrate and educate clients on available deposit and loan products and services
- Recommend solutions based on each client's unique goals and needs
Requirements
- Minimum four to five years of job-related, retail banking experience
- Proven ability to build and foster relationships with clients through proactive outreach and follow-up
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems
- Thorough knowledge of all retail products and services
- Proven customer service and interpersonal skills
- Experience with using and demonstrating digital products and self-service technologies
