What are the responsibilities and job description for the Data Insights Manager position at Jobleads-US?
Job Overview
SERVICE NOW stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Leverage generative AI and classic AI to enable intelligent, personalized automation at every step of the customer lifecycle.
Key Responsibilities
• Develop data products to provide customer intelligence, and proactively monitor business performance to guide the company on trends and emerging hotspots across our customer base.
• Collaborate with cross-functional partners to influence how customer intelligence feeds our sales, marketing, product, and partner motions.
• Manage a team of Product Managers, Data Engineers, Data Scientists, and BI Developers.
Requirements
• Extensive experience in the analysis and insights recommendations in customer success/post-sales customer journey.
• Ability to communicate with and influence senior business executives and to translate between technical and non-technical teams.
• BA/BS, with preferred concentration in business or a quantitative field; Ability to manage multiple priorities in a fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with high attention to detail.
What We Offer
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
SERVICE NOW stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Leverage generative AI and classic AI to enable intelligent, personalized automation at every step of the customer lifecycle.
Key Responsibilities
• Develop data products to provide customer intelligence, and proactively monitor business performance to guide the company on trends and emerging hotspots across our customer base.
• Collaborate with cross-functional partners to influence how customer intelligence feeds our sales, marketing, product, and partner motions.
• Manage a team of Product Managers, Data Engineers, Data Scientists, and BI Developers.
Requirements
• Extensive experience in the analysis and insights recommendations in customer success/post-sales customer journey.
• Ability to communicate with and influence senior business executives and to translate between technical and non-technical teams.
• BA/BS, with preferred concentration in business or a quantitative field; Ability to manage multiple priorities in a fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with high attention to detail.
What We Offer
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
