What are the responsibilities and job description for the Director of Operations, Palliative Care position at Jobleads-US?
Job Description
The Director of Senior Services will enhance the dignity and quality of life for clients, caregivers, visitors, and staff by fostering safe, respectful environments and services that support seniors and adults with special care needs in maintaining independent community living.
This dynamic role offers a unique opportunity to shape and refine its scope based on evolving strategic and operational needs. Reporting to the Chief Operating Officer, the Director will collaborate with the Director of Health Strategy and Hospice and Palliative Care to position Good Shepherd for funding opportunities.
Duties and Responsibilities:
- Lead interdisciplinary teams to deliver evidence-based programs.
- Supervise program managers overseeing administration, housekeeping, maintenance, IT, and food services.
- Provide regular performance evaluations, feedback, and professional development opportunities.
- Design and implement services that reflect best practices in senior care.
- Establish policies, accountability mechanisms, and program manuals.
- Drive continuous quality improvement and meet accreditation standards.
- Act as a champion for seniors and adults with special care needs.
- Serve as a communication hub between staff, clients, community stakeholders, and executive leadership.
- Develop partnerships with health care providers and other stakeholders.
- Prepare and monitor budgets in collaboration with the finance team.
- Ensure compliance with regulatory requirements and manage risks to minimize harm.
- Contribute to grant writing and fundraising activities to support program growth.
- Participate in long-term planning and organizational strategy development.
- Implement systematic approaches to managing transitions and transformations.
Requirements:
- Must be a Registered Nurse (RN) with a valid and current license.
- A minimum of 5 years of experience in a similar capacity, such as program management, senior care services, or community health services.
- Proven leadership skills with experience supervising multidisciplinary teams, including hiring, training, performance management, and fostering team cohesion.
- Demonstrated ability to develop and implement evidence-based programs and policies.
- Strong knowledge of issues impacting seniors and adults with special care needs, including aging, chronic and acute illnesses, physical and mental health challenges, and disabilities.
- Exceptional interpersonal and communication skills, with a proven ability to engage effectively with diverse stakeholders, including staff, clients, volunteers, and community partners.
- Experience in budgeting, financial oversight, and resource allocation.
- Knowledge of applicable federal and provincial regulations, standards, and accreditation requirements related to senior services and community care.
- A commitment to upholding the Mission, Vision, and Values of Good Shepherd Centres, with demonstrated cultural competence and an anti-racism/anti-oppression framework.
- Experience in grant writing, fundraising, and proposal development is an asset.
- Strong organizational and time management skills, with the ability to adapt to changing priorities and manage multiple tasks effectively.
- Proficiency in risk management and continuous quality improvement processes.
- A valid driver's license.
- Fluency in a language in addition to English is an asset.
