What are the responsibilities and job description for the Divisional Director of Operations position at Jobleads-US?
Divisional Director of Operations
The Divisional Director of Operations (DDO) is the operations leader who drives the culture and performance of a division of branches within Bickford's portfolio.
Key Responsibilities:
- Supervise and direct branch leaders to ensure excellent resident care, engagement, optimal sales results, and financial performance.
- Act as a hands-on leader who motivates staff and provides assistance as needed to ensure the branch operates optimally.
- Attract, retain, and develop top talent within the branch, ensuring it is scheduled and staffed appropriately meeting all local/state regulatory requirements.
- Recruit and hire high-quality staff, train them, and develop their skills to meet the needs of residents.
- Maintain positive resident relations and be accessible and approachable to residents and their families.
- Drive sales in collaboration with the Branch Sales Leader to ensure the Branch meets necessary occupancy and net operating income (NOI) targets.
- Ensure buildings, grounds, and property are in good order in partnership with support and the corporate office.
Qualifications:
- Proven management and leadership excellence with multi-site management and healthcare experience.
- Strong marketing and sales skills with a deep understanding of the local market.
- Ability to build relationships within the community.
- Senior Living experience and knowledge of state-specific assisted living regulations.
- Strong understanding of budgets, general business, and financial skills.
- Basic knowledge of computers, including Microsoft Word and Excel.
- Strong interpersonal and communication skills.
Bickford Senior Living is a community of caregivers dedicated to enriching the happiness of its residents. With over 50 locations in 7 states, we pride ourselves on our family environment and tradition of caring.
