What are the responsibilities and job description for the General Manager- Condo position at Jobleads-US?
Job Description
The General Manager (CAM) plans, directs, and recommends policies to ensure services are provided in a first-class manner according to community rules and regulations.
This is a hands-on leadership position overseeing the community's operational, administrative, financial, human resources, maintenance, and security functions.
The Community Association Manager must be on call 24 hours a day, 7 days a week, for emergency consultation in case of incidents requiring management intervention.
Operations and Accounting
- Plans, directs, and oversees the implementation of comprehensive systems for protecting community assets and records.
- Ensures the site team follows collection policy and accounts are referred to the attorney as dictated by the collection policy.
- In collaboration with department managers, creates and manages the Association's budget and financial processes.
- Inspects community and facilities to ensure maintenance and security needs are being taken care of by appropriate Department Heads.
- Assists in preparing monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association's financial reports and provides support to the Treasurer by obtaining responses to financial questions.
- First point of contact for Home Office escalations, specifically Accounting related items.
- In collaboration with department managers, complies with all reporting requirements outlined in the Castle Management contract.
- Responsible for ensuring the Property Manager stores and maintains the Association records required under Florida Statute, including the maintenance of the Association's Website.
- Prepares and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters.
- Oversees solicitation of bids and bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association.
- Oversees the drafting of RFPs (Requests for Proposal) as needed before bidding on large projects to ensure data received is comparable across all vendors.
- Ensures that direct reports promptly investigate and make a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and that they properly report it within the appropriate timelines to the appropriate party.
- Utilizes assigned software programs to engage with Board or Committee members during the architectural review process.
Talent Management
- Owns all aspects of the employee cycle for direct reports, including hiring, training, managing performance, approving payroll and PTO, as well as coaching and developing teammates on-site.
- Ensures the team is capable of meeting the community's goals and high standards in a hospitable, sensitive, and courteous manner.
Managing Relationships
- Fosters appropriate communications between Board Members, Residents, and Management.
- Directly manages the on-site leadership team.
- Carrries out supervisory responsibilities following Castle's policies and applicable laws.
- Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
