What are the responsibilities and job description for the Government IT Solutions Technician position at Jobleads-US?
Job Description
The Telecommute IT Specialist will provide technical support to end users, troubleshoot hardware and software issues, and install/configure/troubleshoot various IT assets. This position requires excellent customer service skills and the ability to work in a fast-paced environment.
Responsibilities
- Provide technical support to end users via phone, email, or in-person
- Troubleshoot hardware and software issues across various IT assets
- Collaborate with clients and stakeholders to problem solve
- Develop and maintain accurate records of technical issues and resolutions
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field
- 4 years experience in user-facing IT operations environment as Help Desk technician
- Proficiency in Windows, Linux, macOS operating systems
- Experience with scripting languages (Python, Bash, PowerShell)
- Strong understanding of cybersecurity principles and tools
Working Environment
- Work from home with occasional travel to client sites
- Collaborative team environment
- Opportunities for professional development and growth
Equal Opportunity Employer
HGS is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The Telecommute IT Specialist will provide technical support to end users, troubleshoot hardware and software issues, and install/configure/troubleshoot various IT assets. This position requires excellent customer service skills and the ability to work in a fast-paced environment.
Responsibilities
- Provide technical support to end users via phone, email, or in-person
- Troubleshoot hardware and software issues across various IT assets
- Collaborate with clients and stakeholders to problem solve
- Develop and maintain accurate records of technical issues and resolutions
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field
- 4 years experience in user-facing IT operations environment as Help Desk technician
- Proficiency in Windows, Linux, macOS operating systems
- Experience with scripting languages (Python, Bash, PowerShell)
- Strong understanding of cybersecurity principles and tools
Working Environment
- Work from home with occasional travel to client sites
- Collaborative team environment
- Opportunities for professional development and growth
Equal Opportunity Employer
HGS is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
