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Client Service Director Job Description
Job Title: Senior Client Service Director
Location: Remote (US)
Company Overview
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. Our mission is to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide.
Job Summary
We are seeking a Senior Client Service Director to join our team in support of both new and ongoing client relationships. This role will be responsible for managing complex projects on specific accounts, developing creative concepts, and delivering client presentations. The ideal candidate will have a minimum of 5-8 years' experience in medical communications, healthcare marketing, or scientific agency, and possess demonstrated project management ability, strong organization and time management skills, and ability to leverage internal and external relationships.
Responsibilities
Job Title: Senior Client Service Director
Location: Remote (US)
Company Overview
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. Our mission is to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide.
Job Summary
We are seeking a Senior Client Service Director to join our team in support of both new and ongoing client relationships. This role will be responsible for managing complex projects on specific accounts, developing creative concepts, and delivering client presentations. The ideal candidate will have a minimum of 5-8 years' experience in medical communications, healthcare marketing, or scientific agency, and possess demonstrated project management ability, strong organization and time management skills, and ability to leverage internal and external relationships.
Responsibilities
- Manage complex projects on specific accounts, including coordination of digital and interactive content.
- Develop creative concepts and deliver client presentations showcasing featured content as directed by clients, internal departments, and Key Opinion Leaders (KOLs).
- Drive long-term planning of assigned accounts, including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
- Supervise and train junior staff members, collaborate with internal project teams, and monitor projects to guarantee adherence and pull-through of client strategy.
- Track and report on all opportunities, key milestones, support requirements, etc., and manage relevant internal meetings.
