Job Title : Boutique Manager
Location : Fashion Island, Newport CA
Reporting To : US Retail Area Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Where we need your help
The Boutique Manager role is an exciting opportunity to help :
- Drive sales and exceed targets through exceptional customer service and building a client business
- People management and coaching to deliver the above
- Maximise store efficiency through operations management
What you’ll do
Key responsibilities :
Driving Sales
Drive and exceed the sales budgetDevelop and implement an action orientated business plan for your locationResponsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximisedBe a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales teamAbility to train and offer all services consistently (Welding, Engraving and Monogramming)Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to followNetwork to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving eventsBuilding a Strong Team
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver theseCoach and develop your team through feedback and regular performance reviews to help them develop their careerManage the team in accordance with company policy and procedures, escalating issues as they ariseSupport the recruitment process, interviewing candidates and compile feedback from trial shiftsImplement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customersClienteling
Collect and update customer information to ensure efficient use of client book and accurate data captureDevelop and maintain client relationships in line with Monica Vinader company guidelinesAssist Marketing with arranging boutique eventsDelivering Efficiency
Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all timesEnsure in store experience is in line with the guidelines and Brand standardMaintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issuesEnsure accurate payment processing and cash handling through regular training of your teamEnsure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your teamCash Handling and Payment Processing
Ensure sufficient staff training is carried out prior to staff processing paymentsProcess payments, refunds and exchanges accurately following company guidelinesOpen / close / reconcile tills daily investigate any discrepancies fully, report issues to Boutique ManagerManaging petty cash in absence of Boutique ManagerStock Management
Adhere to Monica Vinader Stock Management policyReport discrepancy / stock loss incidents to Boutique ManagerWhat you’ll bring
Experience leading and coaching a team to success with the ability to coach others and develop people in their retail rolesA demonstrated passion for customer service and delivering exceptional customer experiencesPeople management skills and an ability to deal with escalations effectivelyCommercial awareness with a track record of improving sales, KPIs and driving targetsExcellent communication and interpersonal skillsAbility to work well under pressure in a fast paced environment with a flexible approachOrganised with an ability to produce quality work within deadlinesProactive approach with a solution focused mindset at all timesWhat we can offer :
Full time hours of 40 per weekCompetitive base salary and vacation entitlementOpportunity to earn quarterly bonusesPrivate Healthcare Scheme401KGenerous staff discountTo be successful at Monica Vinader...
You are a doerYou’re a team playerYou’re humbleYou are honest, straightforward and transparentYou are a good teacher / mentor (approachable and accessible)You want to get your hands dirtyYou solve problemsYou are resilientYou are flexibleYou are entrepreneurial, smart, and passionateIf you don't know something, you say so. Then go figure it out quicklyYou love working in a creative environmentYou have a sense of humourYou are an insatiable learnerAdditional Requirements
Ability to document your authorisation to work in the United StatesTravel Requirements
Occasional travel to the UK may be requiredOur Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are :
Customer Obsessed : Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.Caring : We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.Fast Paced : We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.Exceptional : We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.Commercial : We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.Monica Vinader as a global business makes the following inclusive culture pledge : Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
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