What are the responsibilities and job description for the Operations Leadership and Management Specialist position at Jobleads-US?
**Job Description:**
As the Director of Client Services, you will be responsible for leading our Business Process Outsourcing team in delivering exceptional client service. This role requires a highly skilled leader who can develop and implement strategies to improve operational efficiency and effectiveness.
Responsibilities:
- Lead a team of 60 professionals in delivering exceptional client service.
- Develop and implement strategies to improve operational efficiency and effectiveness.
- Collaborate with cross-functional teams to resolve complex issues and improve overall client satisfaction.
- Manage vendor relationships to ensure seamless service delivery.
Requirements:
- 8 years of experience in technical operations management, with a proven track record of success in leading large teams.
- Proven ability to drive process improvement and operational excellence.
- Experience managing vendor relationships.
- Bachelor's or Master's degree in Business Administration, Operations Management, or a related field.
What We Offer:
A dynamic and inclusive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.
