What are the responsibilities and job description for the Program Manager position at Jobleads-US?
About Us
We're committed to making a difference and are proud to be an insurance company that goes beyond traditional coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too.
This role offers a Hybrid or Remote work arrangement. Depending on your location, you may be required to work in an office 3 days a week (Tuesday through Thursday) or have a remote work arrangement with occasional visits to our office as needed.
Job Description
We're seeking a Director to lead our Operational Efficiency team in Employee Benefits Operations. This individual will bring analytical skills, a working knowledge of Employee Benefits Operations, and leadership experience to provide direction and oversight to a team of 8 employees.
The Director will establish and maintain effective relationships within Employee Benefits Customer Services, Learning, Instructional Design, Content Curation teams, and beyond. They will be responsible for improving the Customer, Employer, and Employee experience through project engagement, ongoing maintenance needs, and initiative support.
This role involves identifying and prioritizing opportunities to optimize business processes and actively participating in the delivery of projects across the organization.
Responsibilities
- Managing and leading a team of individuals who support Employee Benefits Customer Services organization while performing various accountabilities related to their subject matter expertise aligned with functional areas in the organization.
- Standard methods management, system/application support, UAT, HR Tech strategy support, project engagement, and more.
- Best Practice management and support.
- Suggesting process improvements and coordinating their implementation within the team and collaborating with partner organizations.
- Developing and implementing a root cause analysis process to understand process inefficiencies; pursuing learning in Gen AI and identifying opportunities to leverage across Operations.
- Assisting with the communication and documentation of process changes to impacted teams within GB Operations.
- Bringing simplicity and efficiency to complex tasks within GB Operations.
- Supporting Employee Benefits Operations leadership team with other initiatives as needed.
Requirements
- Operations (Insurance) and Employee Benefits knowledge required.
- Minimum of 5 years of leadership experience, preferably managing high complex and visible teams.
- Proficiency in MS Office required; excellent project management and organizational skills.
- Understanding end-to-end performance of critical Employee benefits Operations processes and sub-processes.
- Ability to manage multiple projects concurrently, and to set priorities and plans to meet business goals and objectives.
- Strong collaborator, collaborative, and effective relationship building competencies.
