What are the responsibilities and job description for the Senior Hospitality Manager position at Jobleads-US?
Leadership and Service Director
We are seeking a Leadership and Service Director to join our team at Travelodge Wellington Somerset. As a key member of the management team, you will be responsible for delivering exceptional customer experiences and leading a team to achieve outstanding results.
The successful candidate will have previous experience in a similar role, with a proven track record of leadership and coaching. You will be passionate about putting customers at the heart of everything we do and thrive in a fast-paced environment where no two days are the same.
In this role, you will be responsible for:
- Leading, coaching and motivating the hotel teams to deliver exceptional customer experiences
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Making sure rooms and public areas are cleaned using company best practice
About Us
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our leaders come in.
We work hard to improve the diversity of our teams and celebrate our differences. This allows our employees to look after their emotional, physical, financial and work wellbeing. We are looking for someone who is friendly, engaging and welcoming by nature and has previously led a team in a service-led customer-facing industry.
Benefits:
- Flexible and part-time working hours
- 50% discount on rooms plus food and soft drinks
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
