What are the responsibilities and job description for the Senior Product Manager position at Jobleads-US?
Senior Product Manager Position Overview
This role involves leading the creation of a comprehensive product/platform vision and multi-year roadmap for Nike Customer Service. The successful candidate will work closely with Engineering, Design, and Business teams to drive excellence in product and platform strategy and execution.
Main Responsibilities:
- Developing end-to-end product and platform strategies that deliver outsized value to Global Tech quickly and are built to be scalable and agile.
- Collaborating with various teams within Global Technology and key Functional Teams across the business to ensure roadmaps align with business needs and outcomes.
- Utilizing a customer-centric mindset to design roadmaps and build products/platforms that meet current and future enterprise needs.
- Tracking value delivered, product adoption, performance, and execution against the end-to-end roadmap and adjusting roadmaps as necessary.
Requirements:
- A Master's degree in Computer Science, Information Technology, or Business Administration.
- Two years of experience in the job offered or in a product-related occupation.
- Leading consumer service products and services, such as contact center and telephony platforms.
- Working with 3rd party solution providers.
- Developing business cases by assessing insights and data to produce expected outcome models.
- Ensuring consumer services products meet specifications and quality goals.
- Troubleshooting including investigating issues, root-cause analysis, identifying systemic gaps, and ensuring those gaps are addressed.
- Establishing and managing accurate tracking of critical metrics and translating feedback into enhancement recommendations.
- Gathering requirements by connecting with business stakeholders across various teams.
- Facilitating End-to-End testing, performing User Acceptance Testing, providing testing scenarios, creating testing documents, and authoring acceptance criteria.
The ideal candidate will have experience with Amazon S3, Lambda, Snowflake Data Warehouse, Salesforce, Rally, JIRA, Confluence, Tableau, and Postman.
