What are the responsibilities and job description for the Solutions Architect position at Jobleads-US?
About the Role
We are seeking a professional services partner who understands our customers' challenges and guides them to solutions through training, roadmapping, and specialized consulting.
Our ideal candidate will share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience.
Responsibilities
- Manage the life-cycle of customer onboarding and adoption of Grafana offerings and features
- Deliver world-class experiences and time to value
- Packaged training, quick-starts, session cataloging, project, and roadmap assurance
- Specialized consulting for high-priority customers with complex technical requirements and resource constraints
- Ongoing support to ensure customers get value from commercial products and OSS projects
Requirements
- 3 years of experience working on deployment teams using project management techniques
- A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
- Self-starter with ability to pick up new skills and technologies, and eager to break new ground
- Vision to help us take our company to the next level
- Experience with Cloud Platforms - AWS, GCP, Azure
- Software Engineering experience and/or ability to read code (GoLang/JS/TypeScript)
About Us
Grafana Labs helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack.
We are an Equal Opportunity Employer and believe that equality and diversity build a strong organization. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all other fascinating characteristics.
