What are the responsibilities and job description for the Store Director position at Jobleads-US?
About Jobleads-US
Jobleads-US is an international men's and women's lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Jobleads-US offers customers must-have fashion and key pieces that together are the foundation of a modern wardrobe.
Overview
The Retail Leader contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. The retail leader is responsible for the overall results of a single store location.
Responsibilities
- Foster a positive team environment by empowering members to participate and cooperate on store initiatives.
- Drive employee engagement through consistent recognition and providing training to improve on performance.
- Provide department insight related to the customer experience and communicate information to the district team and corporate office.
- Ensure customer service levels are met and exceeded beyond expectations at every opportunity.
- Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development.
- Monitor sales floor and zone coverage to drive sales and maintain customer focus.
- Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow-up are consistently executed.
People & Development
- Recruit quality high-level management candidates.
- Contribute to long-term growth by minimizing turnover, recruiting high-level candidates as needed, and maintaining and developing a store team of managers and service associates able to meet service and sales goals.
- Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities.
Visual Presentation/Store Maintenance
- Ensure store meets visual merchandising and maintenance standards.
- Train and support store team in the planning and supervision of store flips and regular merchandising needs.
- Achieve or exceed financial plans through effective planning and management.
