What are the responsibilities and job description for the Workers' Compensation Unit Manager position at Jobleads-US?
About Us
We take pride in taking care of our customers, communities and each other. Our commitment to this value has allowed us to maintain a strong reputation as one of the best property casualty insurers in the industry for over 160 years.
Our culture is rooted in innovation and thrives on collaboration. We are dedicated to creating a workplace where our employees feel valued, empowered and supported in their careers.
Job Summary
This position is responsible for product quality and performance for a team of Workers Compensation claim professionals. The ideal candidate will have excellent leadership skills, be able to provide guidance and direction to direct reports, and demonstrate a passion for delivering exceptional customer service.
Key Responsibilities:
- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
- Select, lead, mentor, performance manage and develop staff.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Work with management to develop and implement effective training, performance development and succession planning.
Duties and Responsibilities:
- Effective retention planning.
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
- Conduct quality file reviews per office/best practices guidelines.
- Implement strategies and initiatives to improve file quality, customer service and manage costs.
- SUCCESSFULLY LEVERAGE DATA, MANAGEMENT INFORMATION AND TECHNOLOGY TO IDENTIFY AND MAKE THE MOST OF OPPORTUNITIES TO SUPPORT BUSINESS STRATEGIES AND IMPROVE RESULTS.
- Fulfill all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
Requirements:
- A minimum of 3 years claim work experience in at least one line of business required.
- Bachelor's degree preferred.
- Claim management experience preferred.
Benefits:
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
