Vice President of Global HR Service Delivery

Primary Objective

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

The Vice President of Global HR Service Delivery will be responsible for implementing and overseeing the execution of HR processes throughout the team member lifecycle across the global organization. This role will report directly to the Senior Vice President, HR Service Enablement and partner with Global HRBP Senior Leaders, HR Service Enablement Leaders, and HR Centers of Excellence Leaders to ensure alignment on business priorities and to deliver globally consistent and scalable service to the organization.

Responsibilities

• Develops and executes the HR service delivery strategy aligned with overall business goals.
• Implements SLAs and performance metrics to ensure HR services are delivered efficiently and effectively while keeping the team member experience at the center of every service.
• Drives a culture of excellence and superior service delivery to team members and leaders across the organization and regularly seeks feedback from these key stakeholders.
• Identifies continuous opportunities to expand and improve HR Service Delivery, prioritizing as appropriate, in order to meet business needs.
• Collaborates with HR Leadership to ensure alignment and integration of HR services with broader HR initiatives to include Total Rewards, Talent Management, etc.
• Oversees the team responsible for driving process efficiencies throughout the team member lifecycle for all regions with a global alignment to include : New Hire Administration and Onboarding, Team Member Data Administration (HRIS transactions, Data Management, etc.), Team Member Inquiries, and Offboarding Administration.
• Oversees the Team Member Relations team responsible for working directly with managers and team members to resolve team member matters for an assigned geographic region, to include : Manager and escalated Team Member inquiries, Conduct investigations thoroughly and timely, Provide expert guidance on employment related matters beyond the day to day, Execute workforce migrations, as required (RIFs, site closures, etc.), and Guide leaders through performance management concerns.
• Ensures the team’s compliance with all relevant and applicable regional regulatory requirements, employment laws and corporate policies.
• Implement performance metrics and key performance indicators (KPIs) to measure operational performance and identify areas for improvement.

Knowledge And Skill Required

Experience

Education

Physical Requirements

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