What are the responsibilities and job description for the Associate Account Manager position at JobNimbus?
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!
Mission:
Proactively save customers threatening to churn, manage the initiation and termination of subscriptions within stripe, conduct month-end audits, closely monitor churn and cancellation trends to ensure customer retention and operational accuracy, while maintaining a Book of Business for our foundation clients
What is required for this role that makes you a hero:
- Minimum of 3-5 years of experience in customer success, account management, or a related field
- Proven track record in reducing customer churn and improving customer retention
- Experience with subscription management platforms, particularly Stripe
- Experience conducting audits and ensuring operational accuracy
- Preferred degree in Business Administration, Finance, Marketing, or a related field.
- Exceptional attention to detail and adherence to processes
- Ability to analyze churn and cancellation trends and develop strategies to mitigate them
What you’ll be doing:
- Proactively engage with customers to reduce churn by identifying and addressing their concerns
- Manage subscription processes, including initiating and terminating accounts as needed.
- Conduct monthly audits to ensure accuracy in subscription data and adherence to cancellation policies
- Analyst churn and cancellation trends, developing and implementing strategies to improve retention
- Maintain and regularly interact with a Book of Business to build strong client relationships
Measurables:
- Decrease quarterly churn by 5%
- Maintain a 95% adherence to cancellation processes
- 100% Monthly audits completed
- Achieve 75% meeting rate with BoB
- Analyze churn and cancellation trends, developing and implementing strategies to improve retention
- Maintain and regularly interact with a Book of Business to build strong client relationships.
Superpowers:
- Empathy and Active Listening: The ability to genuinely understand customer concerns and craft solutions tailored to their needs
- Analytical Problem-Solving: A knack for spotting trends in churn data and designing actionable strategies to improve retention
- Organization and Attention to Detail: Mastery in managing subscription details, performing audits, and ensuring accurate execution of processes
- Persuasive Communication: Skilled at building trust and engaging customers to secure meetings and strengthen relationships
- Adaptability and Resilience: Thriving in a dynamic environment while addressing challenges with a solutions-focused mindset
Outcomes:
- Increased Customer Retention
- Efficient Subscription Management
- Accurate Month-End Audits
Mentor (hit us up for the inside scoop):
Matt Nelson - Specialist in hiring amazing people, lover of music, tennis, pickleball, photography, and recruiting.
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.
If you have any questions regarding this job post, please email jobs@jobnimbus.com.
