What are the responsibilities and job description for the Customer Onboarding Specialist position at JobNimbus?
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!
Mission:
The onboarding Specialist is focused on quickly and effectively training new JobNimbus customers on software setup and daily use in order to drive value in and early adoption of the software. The onboarding specialist will help to define, develop, and execute effective customer onboarding and engagement strategies in order to help our customers realize their business goals.
What you’ll be doing:
- When sales gets a deal over the finish line it is up to the Onboarding Specialist to go to work! You’ll take our customers through a baller implementation process which will set up a company to succeed and love their JobNimbus experience!
- After you’ve onboarded a customer the CSM’s you assign the customer to, will be like, “Aw Dip, it seems like they were onboarded by someone with the skills of Leslie Knope. They know EVERYTHING about JobNimbus.” They will then come up with a secret new handshake whenever they see you… and everyone will be jealous.
- JobNimbus has a lot to offer. So much in fact, you’ll have to focus on helping each customer maximize the functionality, integrations, and tools that will most help them. You’ve got to avoid word vomiting how much we can do, and instead make a tailored plan for that customer to succeed out of the gate.
What makes you the hero for this job:
- Active Listener
- Experience in a customer-facing role (2 year recommended)
- Strong Communication Skills
- Experience in a SaaS business (preferred)
- Strong ability to shift priorities quickly and efficiently
Superpowers:
Customer Obsessed. In the words of Ted Lasso, “Takin’ on a challenge is a lot like riding a horse. If you’re comfortable while you’re doin’ it, you’re probably doin’ it wrong.”
Team Commitment. You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyone’s head explodes? That is because she knew what was best for Panem and she was so committed she made the larger, harder decision. That is the level of commitment we need. Minus the killing of course!
Mentor (Hit us up for the inside Scoop)
Matt Nelson - Specialist in hiring amazing people, lover of music, tennis, Ping Pong, pickleball, photography, Star Wars and recruiting.
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.
If you have any questions regarding this job post, please email jobs@jobnimbus.com.
