What are the responsibilities and job description for the Professional Services Consultant position at JobNimbus?
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!
Mission:
The Professional Services Consultant is focused on working with JobNimbus customers to build out JobNimbus workflows and features (within the confines of the functionality of the system,) to drive value in and early adoption of the software, by creating a software environment that most closely matches their needs. As an integral part of the Professional Services team, the Professional Services Consultant will help to share best practices both internally in JobNimbus and externally with the customer, Share, and drive feedback needs toward the product team, work closely with the other members of the Pro-Services team to offer support and training to other people in the company.
What you’ll be doing:
- Customizing JobNimbus software to fit the unique needs and processes of our construction heroes. Think of yourself as their personal software architect, wielding your technical expertise to tailor our platform and empower their success.
- Thinking outside the box and leveraging best practices to identify creative solutions for our heroes. Every hero's journey is unique, and you'll be their guide, crafting innovative approaches to overcome their challenges.
- Providing exceptional customer service that goes above and beyond. You'll be the hero behind the hero, ensuring their questions are answered, concerns are addressed, and they feel empowered to achieve their goals.
- More than setting up a JobNimbus Account. you would also be applying industry best practices, and unleashing the power of the platform through advanced setup and automation
- It can be hard to lead a workshop. As a Professional Services Consultant, you will help guide our logos help show them how to grow in the best possible ways
Bonus points if you possess:
- Previous experience in the construction industry. You'll speak the language of our heroes and understand the intricacies of their daily battles.
- A willingness to travel. Be prepared to embark on an adventure as you frequently meet our heroes face-to-face and become an integral part of their success story. This position is focused on meeting our customers where they are. There will be times, especially during training and during our busy season when you will need to pack a backpack and hit the road! Expect a possibility of 50% travel.
What makes you the hero for this job:
- Minimum of 3 years of experience in communications, customer service and support, sales, account management, or customer success.
- MS or Google Office Suite expertise.
- Strong communication skills and the ability to guide customer narratives to understand their point of view and find workable solutions to their issues.
- The ability to articulate concepts and ideas clearly.
- Strong analytical, growth mindset.
- Consulting experience
- Ability to manage multiple tasks and projects simultaneously
- Strong attention to detail and record-keeping skills
- Public Speaking skills
- Willingness to Travel (50% possible)
- Real-life experience in the construction or roofing industry is a plus
Ownership. We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand, this job is not for you.
Customer Obsessed. Unit and integration tests should deliver value in reducing code smells, and issues via static analysis feedback. In other words, our customers should be saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.
If you have any questions regarding this job post, please email jobs@jobnimbus.com.
