What are the responsibilities and job description for the Technical Support Specialist position at JobNimbus?
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!
Mission:
Provide world-class technical support and training in a timely manner to our users and internal departments.
What you’ll be doing:
- Communicate in a timely and professional manner with users via email, chat, and/or phones.
- Troubleshoot and test software issues and escalate findings to the technical escalation team if needed.
- Proactively submit feedback recommendations on the user’s behalf to improve the product.
- Provide best practices and assistance to customers on how best to implement JobNimbus
- Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyalty
- Assist in company events and trade shows
- Be an expert in JobNimbus, so you can guide new users and other departments as well as answer their questions
What makes you the hero for this job:
- Preferred: 1-2 years of technical support experience
- Preferred: 1 years of customer support experience
- Preferred: 1 years of QuickBooks Experience
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls, chats, and/or emails daily
- Ability to share and collaborate on work among a Technical Support team
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
- Technical Knowledge and Troubleshooting Skills
- Interpersonal and customer service skills
Superpowers:
Deliver Customer Value. Our customers should be saying, "Aw dip. That person I just talked to is off the charts good. I want to hire them or tell their manager that they deserve a raise!"
Customer Obsessed. Our software is ever changing, and you'll need to stay on top of the latest and greatest adjustments. It's kind of like being obsessed with Oprah's book club and that feeling that you have to read the next one as soon as it comes out.
Mentor (Hit us up to get more information)
Nick Cook - Specialist in hiring amazing people, lover of all things outdoors, computer nerd, and lead substitute on his friends hockey team.
