Entry Level IT Support

As an IT Support Specialist make a positive impact on daily productivity, engage with personnel at all levels, and see the immediate value of the work you bring to the table. The role requires close interaction with the user community, taking ownership of all endpoint-related tasks, including ticket handling, and fulfilling requests. Responsibilities (Include, but not limited to): Respond to tickets in our ITSM platform by meeting or beating Service Level Targets  Provide an Excellent Customer Experience Clean, test, and redistribute laptops, MACs, iPads, Tablets, as needed Provide endpoint support using Intune/AutoPilot Maintain hardware asset inventory Ensure logging of all related IT tickets Troubleshoot endpoints, including, but not limited to: Network connectivity issues (Wi-Fi, VPN) OS/iOS errors iPhone/Android support Troubleshoot O365, Okta, Bitlocker, MS Teams, Zoom Re-image devices Endpoint hardware functionality Windows and MAC application issues Open tickets in the ITSM tool on behalf of users and expedite toward resolution Fulfill endpoint requests, including but not limited to: Migrating data between laptops Hardware shipping and receiving Acceptance of returned endpoint equipment Opening endpoint hardware requests on behalf of users, when needed Requirements: Bachelor’s degree (preferably with an emphasis Information Systems, Computer Science), or equivalent experience 3 years of Endpoint Support Strong attention to detail Highly organized Ability to work in a fast-paced, but rewarding environment Successful in dealing with company personnel at all levels Ability to work independently and with a team Strong interpersonal skills; customer-centric attitude; ability to navigate cultural diversity Must be self-motivated and driven Excellent customer service skills Excellent written and verbal communication & interpersonal skills Desired Skills/Certifications: Bachelors or equivalent Proven experience with ServiceNow