Central Operations Manager (Banking)

Lead Central Operations and Drive Efficiency in a Dynamic Banking Environment

This Jobot Job is hosted by: Emily Klopfenstein
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Salary: $80,000 - $115,000 per year

A bit about us:

We are a forward-thinking financial institution dedicated to providing exceptional banking services tailored to both business and consumer clients. Our mission is to deliver innovative financial solutions while maintaining the highest standards of integrity, service, and security. We foster a collaborative and growth-oriented culture where employees are empowered to make a difference in the communities we serve.

Why join us?

• Lead with Impact – Manage and mentor a skilled team in a fast-paced operational environment.
• Career Growth – Opportunities for professional development, training, and industry certifications.
• Innovative Environment – Work with advanced banking technologies and payment processing systems.
• Comprehensive Benefits – Competitive salary, health insurance, 401(k) matching, and paid time off.
• Work-Life Balance – Flexible scheduling options and a supportive leadership team.
• Commitment to Excellence – Join a company that values accuracy, efficiency, and customer-focused solutions.

Job Details

The Central Operations Manager oversees department operations, software applications, and compliance, ensuring efficiency and accuracy. This role requires strong leadership, organization, and expertise in banking products, services, and regulations.

Primary Responsibilities

• Manage team workflow, accuracy, and service to meet strategic goals.
• Train, mentor, and evaluate staff performance.
• Oversee compliance, risk management, and operational policies.
• Supervise payment processing (ACH, wires, cards, P2P, B2B) and fraud mitigation.
• Handle exception item processing, disputes, legal processes, and year-end reporting.
• Lead department audits and ensure regulatory adherence.
• Monitor performance metrics and drive continuous improvement.
• Conduct regular team meetings focused on development and compliance.

Additional Responsibilities

• Balance customer service with risk management.
• Ensure compliance with federal and state banking regulations.
• Provide excellent internal and external customer support.
• Complete required training and adhere to company policies.

Supervisory Responsibilities

• Lead and develop the Central Operations team, focusing on process improvements and succession planning.

Qualifications & Skills

• 10 years of back-office banking experience.
• Desired certifications: AAP, NCP, APRP.
• Strong leadership, problem-solving, and time management skills.
• Proficiency in banking software (preferably Fiserv) and Microsoft Office.
• Knowledge of compliance laws, including BSA, AML, OFAC, and CIP.

Education

• High school diploma or equivalent required.

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