What are the responsibilities and job description for the Phone Support Technician (Mechanical/Electrical/CNC) position at Jobot?
Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!
Job details
Established and growing manufacturer seeks candidates for a Technical Phone Support role! Great way for Field Service Technicians to get out of the field and into an office role!
This Jobot Job is hosted by Kal Mayer
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $30 - $30 per hour
A Bit About Us
Join a leading company that has been an innovator in the metal-working industry, offering a range of cutting-edge technologies and services. We pride ourselves on our reliable solutions, superior service, and advanced software solutions. Our commitment to excellence and innovation is evident in our global reach and dedicated team across the US and world. We operate in over 50 countries, always striving to exceed our customers' expectations.
Why join us?
Job Posting Service Support Technician
About Us
Join a leading company that has been an innovator in the metal-working industry, offering a range of cutting-edge technologies and services. We pride ourselves on our reliable cutting solutions, superior service, and advanced software solutions. Our commitment to excellence and innovation is evident in our global reach and dedicated team of nearly 1,000 employees across five main locations. We operate in over 50 countries, always striving to exceed our customers' expectations.
Why Join Us
Global Impact Be part of a team that sets worldwide standards in the thermal cutting industry.
Innovation and Collaboration Engage in the development of smarter, faster, and more reliable solutions, adding value to our customer experiences.
Growth and Learning Opportunities to work closely with customers and technology partners, enhancing your skills in predictive maintenance software and automation technologies.
Inclusive Culture Thrive in an environment that fosters open and honest dialogue with customers and colleagues.
Full Benefits Medical / Dental / Vision / 401k
Job Details
This position is an in-office, fully on-site customer service role. It involves technical knowledge of field service support as it relates to mechanical/electrical CNC machinery.
Responsibilities
Provide equipment troubleshooting and support to customers and Field Service Engineers via telephone and/or visual/virtual service.
Assist in part identification for customers, distributors, and other internal teams.
Maintain service ticket tracker with accurate and timely data.
Assess customer situations to determine necessary on-site resources.
Contribute to technical bulletins and internal knowledge base.
Collaborate effectively with customers and team members.
Interpret and utilize engineering drawings.
Qualifications
High School Diploma or equivalent; two-year technical training preferred.
Background in machinery or industrial equipment industry.
Proficient in reading bills of material, schematics, and assembly drawings.
Competent in mechanical and electrical assemblies.
Familiar with Windows operating systems.
Strong communication skills, both written and oral.
Exceptional telephone etiquette and customer service skills.
Ability to multi-task and maintain a calm demeanor.
Adherence to office etiquette and protocol.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Job details
Established and growing manufacturer seeks candidates for a Technical Phone Support role! Great way for Field Service Technicians to get out of the field and into an office role!
This Jobot Job is hosted by Kal Mayer
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $30 - $30 per hour
A Bit About Us
Join a leading company that has been an innovator in the metal-working industry, offering a range of cutting-edge technologies and services. We pride ourselves on our reliable solutions, superior service, and advanced software solutions. Our commitment to excellence and innovation is evident in our global reach and dedicated team across the US and world. We operate in over 50 countries, always striving to exceed our customers' expectations.
Why join us?
Job Posting Service Support Technician
About Us
Join a leading company that has been an innovator in the metal-working industry, offering a range of cutting-edge technologies and services. We pride ourselves on our reliable cutting solutions, superior service, and advanced software solutions. Our commitment to excellence and innovation is evident in our global reach and dedicated team of nearly 1,000 employees across five main locations. We operate in over 50 countries, always striving to exceed our customers' expectations.
Why Join Us
Global Impact Be part of a team that sets worldwide standards in the thermal cutting industry.
Innovation and Collaboration Engage in the development of smarter, faster, and more reliable solutions, adding value to our customer experiences.
Growth and Learning Opportunities to work closely with customers and technology partners, enhancing your skills in predictive maintenance software and automation technologies.
Inclusive Culture Thrive in an environment that fosters open and honest dialogue with customers and colleagues.
Full Benefits Medical / Dental / Vision / 401k
Job Details
This position is an in-office, fully on-site customer service role. It involves technical knowledge of field service support as it relates to mechanical/electrical CNC machinery.
Responsibilities
Provide equipment troubleshooting and support to customers and Field Service Engineers via telephone and/or visual/virtual service.
Assist in part identification for customers, distributors, and other internal teams.
Maintain service ticket tracker with accurate and timely data.
Assess customer situations to determine necessary on-site resources.
Contribute to technical bulletins and internal knowledge base.
Collaborate effectively with customers and team members.
Interpret and utilize engineering drawings.
Qualifications
High School Diploma or equivalent; two-year technical training preferred.
Background in machinery or industrial equipment industry.
Proficient in reading bills of material, schematics, and assembly drawings.
Competent in mechanical and electrical assemblies.
Familiar with Windows operating systems.
Strong communication skills, both written and oral.
Exceptional telephone etiquette and customer service skills.
Ability to multi-task and maintain a calm demeanor.
Adherence to office etiquette and protocol.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Salary : $30
