What are the responsibilities and job description for the Patient Service Representative position at JobRialto?
Job Summary :
The Patient Service Representative (PSA) plays a crucial role in ensuring a positive patient experience by supporting the practice / department in delivering high-quality care.
The PSA is responsible for managing patient interactions, from the arrival to departure process, handling inquiries, scheduling appointments, updating insurance information, and performing point-of-service activities.
This position may involve working in a physician practice or call center environment, with potential rotation between functions and / or departments.
The PSA helps meet patient satisfaction and operational targets while supporting the overall success of the practice.
Key Responsibilities :
- Greet and assist patients upon arrival, ensuring a positive and welcoming experience.
- Manage patient appointments by scheduling, confirming, and rescheduling appointments as needed.
- Handle incoming patient calls and inquiries, providing accurate and timely information.
- Update and verify patient information, including insurance and billing details, to ensure accuracy.
- Perform point-of-service activities such as co-payment collection and documentation.
- Assist with coordinating and communicating care-related tasks between patients, physicians, and medical staff.
- Maintain patient confidentiality and adhere to privacy standards at all times.
- Contribute to meeting or exceeding patient satisfaction, operational, and financial goals.
- Perform other administrative duties as needed to support the office, practice, or call center.
Required Qualifications :
Preferred Qualifications :
Additional Requirements :
