What are the responsibilities and job description for the Portuguese Service Desk Support position at JobRialto?
Job Summary
The Portuguese Service Desk Support role requires an individual with multilingual proficiency in English and Portuguese, technical support experience, and the ability to assist clients in troubleshooting various technical issues.
The ideal candidate will possess strong client-facing skills and be flexible for onsite / offshore travel.
Key Responsibilities
- Provide Level 1 support for VPN, network, Outlook, and internet troubleshooting.
- Engage in client interactions and provide assistance through technical issues in both English and Portuguese.
- Work in implementation support projects and collaborate with other team members to ensure proper delivery of requirements.
- Think strategically about the broader market and contribute to company direction.
- Maintain good communication skills and a team player mentality, ensuring effective teamwork.
- Demonstrate strong analytical skills to solve problems and address client concerns.
Required Qualifications
Preferred Qualifications
Education : Bachelors Degree
