What are the responsibilities and job description for the Technical Program Manager position at JobRialto?
Job Summary
We are seeking an experienced and dynamic Technical Program Manager to lead large-scale, cross-functional programs in the contact center space.
This role involves managing multiple technical projects, including the integration of Amazon Connect, Virtual Reality (VR), Chat Bots, Voice of the Customer (VOC) solutions, and healthcare-specific applications.
The ideal candidate will have a strong technical background and expertise in program management, ensuring successful delivery of client-focused solutions.
Key Responsibilities
- Lead and manage large-scale, cross-functional programs involving contact center technologies, healthcare applications, and emerging solutions.
- Oversee the integration and implementation of Amazon Connect, VR, Chat Bots, and VOC solutions.
- Develop and execute program strategies to align with client requirements and deliver measurable results.
- Collaborate with multiple teams and stakeholders across various functions to ensure program success.
- Maintain a deep understanding of healthcare industry requirements and regulations to guide program execution.
- Utilize effective communication, leadership, and problem-solving skills to manage complex programs and drive alignment across distributed teams.
Required Qualifications
Preferred Qualifications
Education : Bachelors Degree
