Business Intelligence Manager

Company Description

Company Overview:
Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

DEI Workplace™ Certified 2023-2025 | Most Family Frendly Employers™ 2023-2025 | Best Workplaces in Manufacturing & Production™ 2023 | Best Dog-Friendly Company 2021 | Great Place to Work® Certified 2018-2020|Best Workplaces in Manufacturing & Production™ 2020

Job Description

Position Summary:

The Business Intelligence Manager is part of the Business Technology and Innovation (BTI) team. This role contributes to defining the vision and executing the company’s business intelligence and data strategy. The BI Manager supports our vision by defining and refining key performance metrics, enhancing data visualization and distribution, challenging performance objectives, and serving as the company’s expert on the ‘single source of truth’. 

Additional Information:

• This is a permanent, full-time salary position (Exempt)
• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule
  • Hybrid Schedule:  Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office

Major Duties Include:

BI Strategy and Insights:

• Defines and maintains a clear vision for business intelligence (BI) that is aligned with organizational goals
• Partners with cross-functional teams to develop shared KPI definitions and a consistent understanding of key metrics
• Leads the development and evolution of dashboards and visualizations in Tableau that inform strategy and decision-making
• Provides data-driven recommendations to optimize operational and financial performance
• Stays informed of new technologies and methodologies to improve BI capabilities continuously
• Performs independent analyses to uncover trends, highlight opportunities, and support performance optimization.

Dashboard & Reporting Execution:

• Develops and maintain scalable, user-friendly dashboards and reports in Tableau and Excel
• Creates automated reporting solutions that support business functions and reduce manual workload
• Documents metrics, dashboards, and assumptions for transparency and consistency across the organization
• Responds to ad-hoc reporting needs and prioritizes data requests to deliver timely, accurate insights

Data Governance and Support:

• Promotes a culture of trusted, validated data by establishing and maintaining source-of-truth data sets
• Collaborates with data stewards and technical teams to improve data quality and integrity
• Supports users and resolves data/reporting issues directly or through appropriate escalation

Team and Project Management:

• Manages project timelines and communicates milestones, deliverables, and progress to stakeholders
• Leads internal and external BI contributors, including vendors, to ensure the successful delivery of BI initiatives
• Balances quick wins with long-term improvements and ensures timely execution of priorities
• Maintains organized project documentation and clear communication with cross-functional teams
• Cross-functional collaboration and Leadership
• Establishes strong working relationships across departments and leadership levels
• Serves as a trusted advisor for all data-related inquiries, guiding business users toward strategically using insights
• Confidently presents findings, dashboards, and recommendations to executive audiences
• Supports special projects, handles urgent data requests, and contributes to continuous improvement initiatives
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Participates in special projects as needed and handles emergency requests and assignments
• Promotes our FOH® culture through actions and leadership

Qualifications

Education, Experience & Computer Skills:

• College degree with a focus on Business Analytics, Management Information Systems, or a similar area
• Minimum 6 years’ experience with Business Intelligence (BI) technologies, including full-lifecycle project, innovation, optimization, support, and design principles
• Minimum 4 years’ experience using multiple data platforms, adept at learning new technologies, with preferred experience in Excel, Tableau, and SQL
• Advanced Tableau skills (dashboard design, interactivity, calculated fields, data blending)
• SQL knowledge (data extraction, joins)
• Proficiency in Microsoft Excel (pivot tables, formulas, lookups, data validation)
• Familiarity with data modeling, data warehouse structures, and performance optimization
• Familiar with ERPs, SAP Business One

Skills Needed for Success:

• Optimism, and a desire to drive transformational positive results
• Clearly conveys technical concepts to both technical and non-technical audiences
• High emotional intelligence in cultivating strong internal relationships
• Analytical, mathematical, and financial aptitude
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Work collaboratively and as part of a diverse team 
• Communicate with excellence and clarity both verbally and in writing 
• Project management skills and strong attention to detail
• Tech- savviness
• Strategic thinking, planning and execution
• Ability to re-arrange tasks as priorities change
• Provides and follows direction and works under pressure to meet deadlines
• Presentation and public speaking skills
• Balances quick decision-making with thoughtful judgement
• Complete projects as a self-starter with minimum supervision
• Mentoring, coaching and leadership skills

Desired Characteristics and Qualifications:

• Ability to maintain confidentiality and handle sensitive information
• Organized, action and detail oriented
• Demonstrates sound work ethics
• Possesses cultural awareness and sensitivity
• Highly enthusiastic, positive-minded, and composure in challenging situations
• Thrives in a goal-driven environment
• Nimbleness to respond to everchanging priorities in a high growth environment
• Decisiveness
• Flexible to work outside normal work hours
• Acts and performs with an “ownership mentality”

Additional Information

Benefits & Pay:

FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base compensation, FOH® proudly offers bonus incentives, health benefits, retirement savings plans, time off programs, and perks. (Onsite gym and workout classes, pet-friendly office, daily Cuban coffee, flexible schedule options, volunteer time off, fresh fruits and snacks, and our collaborative culture)

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Our websites are the perfect place to learn more about FOH®

www.fohworldwide.com
www.frontofthehouse.com | www.roomthreesixty.com