IT Support Analyst

Company Description

Job Description

Job Description

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for an Information Technology Support Analyst to join our team in our Seattle, Portland, Los Angeles, or San Francisco offices.

This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our listed offices.  

This position is responsible for quickly resolving end-user issues; providing technical support and troubleshooting assistance; installing software; and creating/tracking/managing user support tickets.  Superior technical and customer service skills are paramount.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day you will:

Provide first-line support during various shifts.  Maintain awareness and adherence of security measures, policies, methods and procedures that safeguard the integrity of and access to enterprise systems, files, and firm data. Promote a culture that promotes information security as an integral part of Information Technology architecture and business processes.

• Quickly and accurately resolve end-user issues
• Provide technical advice/support, troubleshooting assistance, and problem resolution for PCs, printers, applications, smartphones, telephones, remote access, and file transfers
• Document all support interactions and their resolutions in the incident tracking database
• Assist with determining and documenting the support impacts of new technology and planned software upgrades as requested
• Maintain knowledge of hardware and software supported and how various departments, practice groups, and teams utilize them to support business processes
• Assist in maintaining and expanding the Information Technology Internal Knowledge Base documentation
• Triage and escalate, where needed, incidents submitted via email, self-service portal, and other avenues
• Assist with other special projects, tasks, and/or support as assigned
• Maintain high-speed broadband home internet access to ensure reliable connectivity to the firm’s network when working remotely

• 1 years’ experience in providing direct hardware and software support preferred
• 1 years’ experience in providing audio visual support is preferred
• 1 years’ experience in a law firm or professional setting preferred
• Understanding of desktops, laptops, mobile devices, printers, various Windows OS, and Microsoft Office Suite required
• Ability to communicate in a pleasant and effective manner with attorneys and staff required
• Exceptional customer service and troubleshooting skills, problem-solving, and follow-up skills are required
• Excellent interpersonal skills required. Must be a team player, required
• Ability to handle stressful situations in a calm, composed manner is required
• Ability to quickly assess a situation and adjust approach to fit, is required
• A strong attention to detail and quality control required
• Experience providing remote access support strongly preferred
• Training experience, either one-on-one or classroom, a plus
• Understanding of large networked environments (both LAN and WAN), a plus
• Demonstrated ability to quickly learn and support new technologies is required
• Tenacious problem-solving skills, required
• Ability to work independently, with minimum supervision required
• GED/High School Diploma required; Bachelor’s degree preferred

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

How to Apply:

All process steps must be carefully followed so that A) your application can be reviewed by the hiring manager and B) YUPRO Placement can advocate for you and provide support. Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below.