What are the responsibilities and job description for the Remote Customer Service Manager position at Jobs for Humanity?
Company Description
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Norway, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth.
Job Description
We are seeking a dynamic Remote Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for managing customer service operations, ensuring exceptional customer experiences, and handling debt collections and overdue payments for delinquent customers.
Responsibilities:
- Lead and mentor a team of remote customer service representatives
- Develop and implement customer service strategies and processes
- Monitor team performance and provide coaching and feedback
- Address escalated customer inquiries and issues promptly and effectively
- Analyze customer feedback to identify areas for improvement
- Manage debt collections and handle overdue payments for delinquent customers
Requirements:
- Proven experience in customer service management
- Excellent communication and leadership skills
- Ability to work effectively in a remote environment
- Proficiency in customer service software and tools
- Bachelor's degree in Business Administration or related field (preferred)
Benefits:
- Competitive salary
- Remote work flexibility
- Health and wellness benefits
- Opportunities for professional development
Qualifications
- Proven experience in customer service management
- Excellent communication and leadership skills
- Ability to work effectively in a remote environment
- Proficiency in customer service software and tools
- Bachelor's degree in Business Administration or related field (preferred)
Additional Information
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience for this role for our team to contact Interested candidates
