What are the responsibilities and job description for the Senior Manager Quote to Cash Business Operations position at Jobs for Humanity?

About the opportunity

The QTC functions include Strategic Deal Desk Order Management / Billing Credit / Collections and Accounts Receivable. Our global team spans time zones from Berlin Germany to Portland Oregon. We support multiple functions in a variety of ways from Product Business Platform our Field Operations Sales Customer Support / Experience while customerfacing to our Customers.

We are seeking a highly skilled and motivated individual to lead transformative initiatives that drive organizational efficiency optimize systems and deliver measurable business outcomes. This role is instrumental in bridging the gap between strategy and execution working across teams to deliver innovative solutions and achieve operational excellence. Reporting to the Sr. Director QTC you will be responsible for collaborating in strategic planning and leading process improvement and operational optimization contributing directly to the organizations growth and success.Also this position will be responsible for overseeing the daily Order Management (OM) and Billing operations for the Company. This team has two OM / Billing Analysts who are directly responsible for the daily processing and handling of related tasks / processes of the function.

What to expect

QTC Process Optimization : Identify process gaps and inefficiencies and implement improvements to enhance accuracy increase efficiencies reduce cycle times and ensure a great customer experience for both internal and external customers.
Systems and Tools Optimization and Management : Oversee the use and maintenance of the QTC tech stack which includes CPQ billing engine credit evaluation collections tool and related ERP modules; to ensure proper integration and accurate data flow between systems. Ensure proper training maintenance and troubleshooting of systems to support operational excellence.
Project and Change Management : Define project scopes objectives and deliverables for system upgrades process improvements and strategic initiatives. Manage complex multistakeholder projects from inception to implementation. Develop comprehensive project plans timelines and documentation ensuring adherence to budget and resource constraints. Lead change management efforts to ensure smooth adoption of new systems or processes.
Compliance & Risk Management : Ensure that all QTC activities comply with company policies industry regulations and contractual obligations. Work closely with the legal and compliance teams to address any riskrelated issues.
Reporting & Analytics : Develop and monitor key performance indicators (KPIs) for the QTC process including quote conversion rates order accuracy billing discrepancies and cash collection. Prepare and present regular reports to leadership to track progress and highlight areas of improvement.
Order Management / Billing :

Identify and develop policy and process around Order Management and Billing functions ensuring scalable growth with the company.

Manage develop and mentor Order Management / Billing Analysts ensuring adherence to internal controls policies and procedures while providing outstanding customer service to internal and external customers.

Provisioning of customer account / instances timely and accurately for initiation of customer services.

Develop and enhance standard operating procedures for Order Management and Billing operations.

Partner with Sales Deal Desk Legal and Revenue teams for contract and sales order accuracy to ensure timely and accurate billing / invoicing.

Manage monthend close activities including billing reconciliations and accruals related to billing.

Implement best practices and processes improvements to scale the billing function to support growth and new products.

Support escalations and work directly with internal and external customers to resolve order management and billing.

Balance workloads and optimize team structure and resources to ensure scalable functions for current and future high growth volumes.

What you need to be successful

5 years of progressive experience in quote to cash functions (Deal Desk OM / BillingCredit / Collections Accounts Receivable) preferably in a SaaS environment.

Demonstrated history of implementing process automation with the ability to implement best practices scale business processes and team structure to match company growth.

Continuous Improvement : Advocate for continuous process improvement through regular assessments feedback loops and collaboration with technology teams. Lead projects that leverage automation and technology to drive efficiency and reduce manual efforts.

Exceptional communication skills : Including the ability to interact with team members across all organization levels functions and geographies. Candidate will possess the ability to translate complex technical details into actionable insights for diverse audiences.

CrossFunctional Collaboration : Partner with Sales Finance Legal IT and Customer Success teams to ensure smooth transitions across each stage of the QTC process. Provide guidance and support to teams on best practices and problemsolving.

Customer Experience Focus : Ensure that customerfacing teams are equipped to manage customer expectations and deliver a seamless ordertocash experience. Resolve escalated customer issues and ensure customer satisfaction throughout the process.

Strong organizational skills : Exceptional ability to manage multiple projects and competing priorities. Ability to take ownership of your workload to meet deadlines and work both independently and collaboratively.

Advanced knowledge and experience of QTC tech stack : CPQ Salesforce; Billing Engines such as Zuora (preferred) ARIA Zone; Credit / Collections Tools such as Tesorio CreditPulse D&B.

Whats in it for you

Join an ambitious tech company reshaping the way people build digital experiences

Fulltime employees receive Stock Options for the opportunity to share in the success of our company

Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.

Fertility and family building benefits including a lifetime reimbursable wallet to support your growing family.

We value WorkLife balance and You Time ! A generous amount of paid time off including vacation days sick days compassion days for loss education days and volunteer days

Company paid parental leave to care for and focus on your growing family

Use your personal annual education budget to improve your skills and grow in your career

Enjoy a full range of virtual and inperson events including workshops guest speakers and fun team activities supporting learning and networking exchange beyond the usual work duties

An annual wellbeing stipend to care for your physical financial or emotional health

A monthly communication stipend and phone hardware upgrade reimbursement.

New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business.

The application deadline is 03 / 04 / 25

Colorado Salary Statement : The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity internal salary ranges market data / ranges applicants skills and prior relevant experience certain degrees and certifications (e.g. JD / technology) for example.

Colorado Salary Range : $137000 $154000

This position is eligible for equity awards in accordance with the terms of Contentfuls equity plans.

LIHybrid #LIJE1

Who are we

Contentful is the intelligent composable content platform that unlocks all of an organizations digital content to deliver impactful customer experiences making content a strategic business asset. The Contentful Platform Contentful Studio and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI empowering digital teams to drive business momentum through collaboration speed and scale. Contentful powers innovative content experiences across brands regions and channels for organizations around the world including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver and distributed around the world.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites fake email addresses claiming to be from our company or social media. We do not ask for your personal information such as bank account numbers identification numbers etc through social media or chatbased apps nor do we request or send money for the purchase of business equipment. If you suspect fraud please report it to your local authorities as well as reaching out to us at with any information you may have.

By clicking Apply for this job I acknowledge that I have read the Contentfuls Candidate Privacy Notice and hereby consent to the collection processing use and storage of my personal information as described therein.

Remote Work : Employment Type :

Fulltime

Key Skills

Disaster Recovery,Order Management System,SAFe,TOGAF,Business Management,White Papers,Investment Banking,Middleware,Project Management,Sharepoint,Order Fulfillment,Google Suite

Vacancy : 1

Salary : $137,000 - $154,000

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What are the responsibilities and job description for the Senior Manager Quote to Cash Business Operations position at Jobs for Humanity?

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