Resident House Supervisor

Company Description

Jobs of Hope, Inc. is a faith-based reentry program located in Greeley, CO, serving men in Weld County since 2013. The organization aims to restore hope and transformation in the lives of previously incarcerated individuals, as well as those seeking change from gang affiliation, homelessness, or substance abuse. Jobs of Hope offers resources like case management, mental health support, education, and counseling through a 7-Step Methodology. Additionally, the organization operates a transitional housing facility for clients in need of stable housing.

General Description of Duties:

The Resident House Supervisor is a live-in position. Monthly rent and meal supplies will be provided in exchange for supervisor activities as specified in this document. The Resident House Supervisor coordinates with the Executive Director in the daily operations of the Rick Hartman House of Hope. The Resident House Supervisor will be responsible for working with the JoH Operations Manager to coordinate maintenance work and facility cleanliness, enforcing property rules, and handling tenant relations. 

Supervision Received

Direct Supervision provided by the Executive Director, with support from the JoH Operations Manager.

Essential Duties and Responsibilities:

Responsibilities include, but are not limited to the following: 

• Upholds all Jobs of Hope policies and procedures.
• Oversees client compliance with policies and procedures.
• Tenant satisfaction and addressing complaints.
• Inspects facility for maintenance and cleanliness.
• Provides facility maintenance and coordination of repairs and services, in cooperation with the JoH Operations Manager.
• Coordinates the process of facility cleanliness, upkeep, safety and janitorial needs.
• Assists JoH Operations Manager with cleaning and preparing rooms for new rentals.
• Ultimate responsibility for clean and sanitary conditions at the Property

Other Duties and Responsibilities:

• Provides after-hours and overnight response for tenant needs and emergency maintenance issues.
• Coordinates with Executive Director to provide coverage during requested time off/vacations.
• Coordinates with other staff members to ensure an integrated team approach.

Ethical Standards:

The position of Resident House Supervisor requires interaction with clients, and must display the highest degree of personal and professional integrity. It requires sensitivity to the religious, cultural, and socioeconomic issues of those we serve. The principles of equality, integrity, confidentiality, and privacy are to be always maintained. All clients are to be treated with dignity and respect.

Hours of Employment:

The Resident House Supervisor will work approx 30 hours per week. These working hours will typically be after 5pm, up until curfew. 1 day off is provided per week. The Resident House Supervisor must have the ability to work flexible hours on evenings and weekends as determined by the JoH Operations Manager or Executive Director.

Qualifications Required:

• Basic handyman skills as needed.
• Experience with power tools and knowledge of their safe operations.
• Ability to treat disenfranchised and formerly incarcerated persons with respect and dignity. Demonstrated qualities of empathy, assertiveness and organization, a high degree of integrity and responsibility.
• Must work well with tenants and other co-workers.
• Must balance qualities of assertiveness and empathy.
• Must have knowledge and familiarity with trauma-informed care.
• Ability to read, understand and follow oral and written instruction.
• Ability to communicate clearly.
• Ability to problem solve in order to find effective solutions for a variety of potential situations.
• Must have ability to use Microsoft Office programs including Word and Excel. Strong organizational and time management skills to multitask and prioritize efficiently.
• Must display excellent customer service and interpersonal skills.
• Bilingual preferred but not required.

Education and Formal Training:

• A High School Diploma or GED.
• Experience working with homeless, incarcerated, and/or substance-abuse challenged clients.
• Requires the ability to lift and carry heavy objects up to 50 lbs.
• Ability to perform moderate physical work.
• Ability to work with cleaning equipment, chemical compounds, solvent, cleaners, and solutions in dry, liquid, powder, spray, and aerosol forms.
• Ability to work in conditions that will create dust.
• Bending, stretching, reaching, crouching, pulling, lifting, carrying, and handling required.
• Manual dexterity required for use of calculator, computer keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to communicate with tenants and public.

This job description is not intended to be an inclusive list of all duties, responsibilities, or qualifications associated with this position.