Sr. Product Manager - Field and Care Tools

Sr. Product Manager - Field and Care Tools

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Job Summary

Altice USA is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States for Business and Residential Customers. The Product Development organization is responsible for the technology enablement and development of these technologies for our customers along with the tools used by our teams to support them.

The Senior Product Manager Care and Field Tools will join a rapidly growing Product Operations organization focused on delivering exceptional customer experiences through optimization of our product quality and operational processes. A successful candidate will ensure processes and technologies are efficient, data-driven and aligned with the organization's strategic goals by fostering collaboration, data visibility, improving processes and focusing on overall product quality.

Responsibilities

• Enable exceptional customer experiences for our Care agents, Field technicians and customers.
• Create and maintain detailed documentation for processes procedures and product information.
• Develop, track and improve KPIs measuring product success and operational efficiency.
• Identify and implement improvements to streamline product management and development.
• Identify and implement improvements to improve customer communication and reduce contact rates.
• Establish a feedback loop with internal / external stakeholders to drive continuous improvement.
• Ensure rigorous testing and validation processes to maintain high product quality and reliability.
• Plan and execute product launches, ensuring seamless coordination with all relevant teams.
• Introduce capabilities to do effective A / B testing of releases across test populations.
• Develop and enforce standardized procedures and best practices for product launches.
• Identify potential risks in product operations and develop mitigation strategies.
• Provide training and support to team members on best practices, tools and processes.
• Leverage and manage tools and technology to enhance product operations and collaboration.
• Drive innovation by identifying implementing new tools, technologies and methodologies.
• Provide regular updates to stakeholders on product operations, performance and strategic initiatives.

Qualifications

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

J-18808-Ljbffr