What are the responsibilities and job description for the Clerk III-Ortho North Liberty Campus position at Jobs@UIOWA?
The University of Iowa Health Care, Department of Orthopedics and Rehabilitation, is seeking a full-time customer-focused individual to join our team as a Clerk III at the University of Iowa Health Care North Liberty Campus. This role is integral to maintaining efficient and effective front-line operations within a high-volume, dynamic clinic environment.
As a Clerk III, you will be the first point of contact for patients and visitors, providing exceptional front desk reception services. Your primary responsibilities will include managing the check-in and check-out processes for patients, scheduling clinic appointments, and operating multi-line phone systems to assist both internal and external customers. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting.
The ideal candidate will thrive in a fast-paced environment, demonstrating a positive, friendly, and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented, organized, and enjoy helping others within a supportive and engaging atmosphere.
If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace, we look forward to hearing from you!
Primary job duties include:
· Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.
· Completion of check-in process in an outpatient clinic. This includes, but it not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
· Maintain phone coverage for clinic scheduling. Answer, transfer, and manage ACD phone system by adhering to the standards of excellence for phone management.
· Process and manage incoming referrals, medical records, related documentation, and external imaging.
· Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
· Uses computers, medical records system (Epic), and a variety of software and/or conventional office equipment.
Location: This position will be moving to Medical Center North Liberty on or around April 28, 2025. Prior to Medical Center North Liberty opening, candidates are expected to begin their job orientation and onboarding at our University of Iowa Health Care Sports Medicine Clinic.
Percent of Time: 100%
Work Schedule: 2 shifts available:
· Monday through Thursday 11 am to 8 pm, Friday 8 am to 5 pm
· Monday through Friday 8:30 am to 5 pm
Parking: On-site employee parking, UI Parking permit required
Pay Grade: 8
Starting Salary: $38314.80
Merit Pay Plan
The new University of Iowa Health Care North Liberty Campus will open in the Spring of 2025. This 469,000 square foot facility will be home to UI Health Care’s nationally recognized Orthopedics service line, offering comprehensive, coordinated, and accessible care across the outpatient, inpatient and surgical venues. These state-of-the-art clinical facilities will also include a full-service community imaging center, laboratory services, physical therapy, retail pharmacy, and emergency department as well as an array of support services. The facility has been designed to support a superior patient and staff experience; excellence across our patient care, teaching and research missions; convenient access to services; and engaging community partnerships. UI Health Care is seeking a welcoming, highly-skilled and collaborative workforce to be a part of the opening team for this superb new campus, and to help further our mission of: Changing Medicine. Changing Lives.
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Welcoming |
We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education. |
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Excellence |
We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research. |
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Collaboration |
We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork- guided by compassion- is the best way to work. |
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Accountability |
We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgement occur. |
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Respect |
We create an inclusive environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. |
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Empowerment |
We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners. |
Benefits Highlights:
· Regular position located in Iowa City, Iowa
· Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
· For more information about Why Iowa?, click here
Minimum Eligibility Requirements
· Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Desirable Qualifications
· Excellent verbal and written communication skills
· Excellent customer service skills that include customer facing or patient facing experience
· Experience working on computers and navigating multiple systems
· Hospital and/or medical patient scheduling
· Medical terminology
· Experience working in a healthcare environment with patients and using medical records system
Application Process: In order to be considered, applicants must upload a cover letter and a resume that clearly address how they meet the listed required and desired qualifications of this position. Incomplete applications will not be reviewed.
Job openings are posted for a minimum of ten calendar days. Applications will be accepted until 11:59 PM on the last day of the posting.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions, contact Kate Sharp at kate-sharp@uiowa.edu.
Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm – 4:00pm or by appointment Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.
Salary : $38,315
